Full-Time
Product Support Engineer
Cytora
51-200 employees
AI-driven platform digitizing commercial underwriting workflows
No salary listed
Remote in UK + 1 more
More locations: Remote in Ireland
Remote
 IT & Security (1) |
|---|
- Experience in a client-facing elevated technical support or analyst role.
- Practical experience in working with REST API.
- Strong knowledge of Python.
- Experience in troubleshooting production environments and testing new features.
- Proven ability to diagnose and resolve technical issues.
- Experience navigating monitoring tools like Datadog.
- Extensive experience working with Postman.
- Familiarity with Github.
- Excellent communication and interpersonal skills to manage customer communication.
- Serve as the primary contact for technical support requests from enterprise customers.
- Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems.
- Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context.
- Respond to customer questions about platform functionality, integrations, and configuration.
- Maintain detailed records of all customer interactions and resolutions in the support system.
- Collaborate with internal teams to ensure customer feedback informs product enhancements.
- Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources.
- Conduct post-mortems to identify root causes and recommend preventive measures.
- Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively.
- Write self-serve troubleshooting documentation for customers and internal Centre of Excellence.
- Experience building BAU and production support function.
- Engineering or QA background.
- Experience working with SaaS B2B enterprise customers.
- Knowledge of the insurance or InsurTech industry.
- Familiarity with underwriting workflows and schemas.
- Exposure to AI or Generative AI technologies.
- Experience in configuring and testing SaaS or AI-based products.
Cytora provides a platform that helps commercial insurance companies digitize and automate their underwriting workflows. The software uses artificial intelligence to extract information from unstructured sources like emails and documents, turning it into organized data that can be used to automatically evaluate and route insurance risks. Unlike traditional methods that rely on manual data entry, Cytora allows insurers to create automated "digital risk flows" using a configurable, low-code interface. The company’s goal is to help insurers process applications faster and more accurately so they can focus their human expertise on the most complex risks.
Company Size
51-200
Company Stage
Series B
Total Funding
$41.8M
Headquarters
London, United Kingdom
Founded
2014
Simplify's Take
What believers are saying
- Applied Systems acquisition on September 9, 2025, expands access to global agencies.
- Arch Insurance partnership expanded April 16, 2026, to London Market for complex risks.
- Autopilot launch March 18, 2026, cuts underwriter manual time by 50% via AI orchestration.
What critics are saying
- Applied Systems integration diverts resources, stalling Autopilot iterations by Q4 2026.
- hyperexponential's Aviva adoption December 15, 2025, captures Cytora's AI underwriting share.
- ZestyAI's Z-WATER approvals in five states undercut Cytora's property risk tools by 2027.
What makes Cytora unique
- Cytora's agentic AI Autopilot automates underwriting workflows from emails to decisions.
- Platform digitizes unstructured risks and augments with 10+ partners like LexisNexis.
- Configurable rules enable precise risk routing without model training for enterprises.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Cytora who can refer or advise you
Benefits
Health Insurance
Remote Work Options
Flexible Work Hours
Private health insurance
Annual company retreats
Professional development budget
Conference Attendance Budget
Health Insurance
Remote first
Flexible working
Remote-first with flexible working arrangements
Health Insurance
Annual company retreats
Professional development opportunities, including attending industry conferences
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↓ -2%Cytora ties up with VulnCheck on cyber risk data. Insurers can supplement submissions with information on a prospective client's vulnerability profile during underwriting. Cytora has joined forces with VulnCheck, working with European partner Infinite Insight, to add exploit intelligence to its digital risk processing platform for commercial insurers. VulnCheck's machine-consumable, evidence-driven intelligence will be incorporated into the Cytora system so that insurers can supplement submissions with information on a prospective client's vulnerability profile during underwriting. The integration gives insurers access to intelligence on software vulnerabilities and exploit-related risks connected to a potential insured, rather than relying only on standard submission forms. VulnCheck sales vice-president Jay Wallace said: "Effective cyber risk assessment requires more than vulnerability counts. It demands insights into which vulnerabilities are weaponised in the wild. "By integrating VulnCheck's intelligence into Cytora's platform, insurers get the deepest context on threat activity, enabling more accurate risk differentiation and underwriting confidence." It also allows underwriters to check an applicant's digital footprint and examine the scale of potential exposure, using exploit context as part of cyber risk assessment. The link-up will help underwriters map and measure cyber risks tied to assets, supporting pricing and capacity decisions with the available intelligence. Cytora said the combination of its generative AI-based risk processing and VulnCheck's cyber intelligence is intended to make the 'enrichment' stage of workflows more efficient, shortening decision times and helping insurers respond to changing cyber risks. Cytora chief operating officer Juan de Castro said: "Cyber risk is one of the most dynamic and challenging lines of business to underwrite. Our partnership with VulnCheck brings a sophisticated layer of vulnerability intelligence directly into the risk processing workflow. This enables our clients to move beyond basic questionnaires and access actionable intelligence that drives smarter, faster and more resilient cyber underwriting decisions." In February, Cytora partnered with Altitude Intelligence to incorporate geospatial and climate risk intelligence into insurance underwriting. Give your business an edge with its leading industry insights.
Cytora launches Autopilot to automate insurance workflows. The agentic AI capability automates underwriting and claims processes and orchestrates risk workflows from submission through decision. Anthony R. O'Donnell // March 18, 2026 Cytora (London) has launched Cytora Autopilot, a new agentic AI capability designed to automate underwriting and claims workflows across its digital risk processing platform. Autopilot is intended to allow insurers to run risk workflows from submission through decision with minimal manual intervention. The system aggregates and interprets data from emails, documents, calls and other sources, linking information that may arrive at different times to create a consolidated view of each risk. According to Cytora, the platform enables underwriting and claims teams to shift from manually coordinating submissions and follow-ups to supervising automated workflows that execute as new data becomes available. "Autopilot marks a breakthrough in the evolution of risk digitization," says Richard Hartley, CEO, Cytora. "The industry has reached the limits of static digitization. We've seen enormous progress turning submissions into structured data, but workflows themselves have remained largely manual. Autopilot changes this dynamic by enabling workflows that understand context dynamically, respond to new information and execute autonomously as the full picture of a risk evolves." He adds that the system is designed to help insurers improve operational efficiency while strengthening the consistency and quality of underwriting and claims decisions. Cytora says the platform delivers several capabilities intended to support automated risk processing, including: * Agentic workflow orchestration, enabling processes such as submission-to-quote and claim-to-adjudication to progress automatically as new information becomes available. * Persistent workflow context across communications, connecting data from emails, documents, calls and submissions to maintain a continuous view of the risk. * Cross-portfolio risk visibility, aggregating information across policies, submissions and internal systems to provide a broader view of client exposures across lines of business. * Explainable agentic reasoning, providing auditable records of workflow decisions and reasoning to support governance and transparency. * Improved decision quality, expanding the breadth of information available to underwriting and claims teams. * Accelerated service and turnaround times, enabling insurers to respond to brokers more quickly by reducing manual workflow coordination. The platform is designed to allow brokers and agencies to continue submitting risks through existing channels such as email, phone and document uploads, while automatically linking and interpreting the information within the workflow.
Cytora integrates Warren Group real estate data. The partnership embeds national property intelligence into commercial underwriting workflows to automate risk enrichment. Anthony R. O'Donnell // February 19, 2026 Cytora (London) has partnered with The Warren Group (Boston, Mass.) to integrate national real estate and transaction data into commercial insurance underwriting workflows. Cytora says the integration embeds The Warren Group's property intelligence into its digital risk processing platform, enabling insurers to enrich submissions automatically with ownership, transaction and mortgage history data at the point of underwriting. "Precise property and ownership data is critical for modern commercial underwriting," comments Juan de Castro, COO, Cytora. "Our partnership with The Warren Group brings one of the most established and detailed sources of real estate intelligence directly into the risk processing workflow. This enables our clients to automate the validation of property assets and ownership structures instantly, allowing underwriters to focus on technical risk evaluation rather than manual data gathering." According to the companies, The Warren Group's database includes real estate and transaction data collected since 1872. Through the integration, insurers can access property characteristics, sales history and mortgage information for U.S. properties within the Cytora platform, replacing manual research with automated data enrichment. Streamlining Commercial Property Underwriting The firms say the integration is designed to help underwriters validate property details, assess financial encumbrances and identify risks such as pre-foreclosures. By combining Cytora's generative artificial intelligence-powered risk processing with The Warren Group's property data, insurers can streamline the enrichment phase of commercial property workflows and accelerate time to quote. "Information is the foundation of intelligent, mission-critical decision-making especially in an AI-driven world," says David Lovins, CEO, The Warren Group. "By delivering our national real estate and transaction intelligence as AI-ready data within the Cytora platform, we are equipping commercial insurers with structured, scalable insights designed for advanced analytics and automation." Cytora says the agreement is part of its broader strategy to expand data integrations within its underwriting ecosystem.
Cytora, Altitude Intelligence partner on geospatial underwriting data. Under the agreement, Altitude Intelligence's geospatial and multi-source fusion data will be integrated into Cytora's platform. UK-based digital risk processing platform Cytora has formed a strategic partnership with Altitude Intelligence. The tie-up aims to bring geospatial and climate risk intelligence directly into insurance underwriting processes. Under the agreement, Altitude Intelligence's geospatial and multi-source fusion data will be integrated into Cytora's platform. This is designed to allow commercial insurers to automatically enhance submissions with location-specific and climate-related insights at the underwriting stage. The collaboration brings together open-source intelligence and detailed geospatial analysis so that insurers can move away from manual location research. Instead, fragmented submission data can be converted into a single, consolidated picture of physical risk exposure through automated data inputs. GlobalData Strategic Intelligence US tariffs are shifting - will you react or anticipate? Don't let policy changes catch you off guard. Stay proactive with real-time data and expert analysis. Cytora chief operating officer Juan de Castro said: "Precise geospatial context is the bedrock of modern property underwriting. Our partnership with Altitude Intelligence brings a sophisticated layer of multi-source fusion and geospatial data directly into the risk processing workflow." Cytora said the arrangement will help underwriters to visualise and quantify climate and physical risks linked to individual assets, supporting pricing and capacity decisions with real-time intelligence. According to the press statement, Cytora's generative AI-powered risk processing has been integrated with Altitude Intelligence's Intelligence-as-a-Service model. The combination is designed to simplify the "enrichment" phase of underwriting, shorten decision cycles and strengthen portfolio resilience to climate-related threats. The partnership is part of Cytora's wider plan to broaden its data ecosystem for insurers. Altitude Intelligence analytics head Santiago Fisher added: "By integrating our specialised geospatial and multi-source capabilities into the Cytora platform, we are ensuring that commercial insurers have seamless access to the actionable insights they need to navigate an increasingly complex risk landscape." Last September, Applied Systems acquired Cytora, with the aim of accelerating delivery of its Digital Roundtrip of Insurance strategy. Earlier this month, Cytora also teamed up with Climatig, a provider of physical climate risk calculation tools, to integrate climate risk analysis into its digital risk processing platform. That move enables users to access climate data from Climatig as part of their assessment processes, giving underwriters additional information to evaluate exposure at both asset and portfolio levels.
Cytora partners with Climatig to embed science-backed climate risk intelligence for commercial insurers. Cytora, a digital risk processing platform for the insurance industry, has partnered with Climatig, a provider of an innovative solution for calculating detailed physical climate risks. This integration embeds Climatig's advanced climate analysis directly into the Cytora platform, allowing insurers immediate access to science-backed intelligence at the point of decision making. This capability significantly improves comprehensive risk evaluation and enables underwriters to make more informed decisions regarding exposure across individual assets and entire portfolios. Given rising global regulations (like TCGD alignment,demanding climate risk disclosure, this collaboration strengthens Cytora's data ecosystem. By merging Cytora's GenAI digitalisation of unstructured documents with Climatig's high-resolution risk data and perpetual projections, joint customers gain the necessary foresight to navigate evolving regulatory requirements and consider long-term decisions about risk appetites and strategic markets. Juan de Castro, COO at Cytora, said: "Climate intelligence is no longer optional; it is fundamental to smart underwriting, especially across commercial property and specialty lines. "Our partnership with Climatig makes it effortless for insurers to embed crucial, science-backed risk data directly into the Enrichment stage of their workflows. This empowers our clients to ensure immediate regulatory compliance while simultaneously building resilience and driving smarter, faster decisions across their entire book of business." Commercial insurers using the Cytora platform can leverage Climatig data during the Enrichment and Risk Evaluation/Triage steps of the submission processing workflow. Upon property submission, Cytora automatically geolocates the asset and requests a comprehensive climate risk assessment from Climatig, covering critical hazards like flood, severe wind, and wildfire. This information is then used to automate due diligence and evaluate the risk against climate-aware appetite rules, ensuring compliance with external disclosure requirements and enabling the insurer to accurately quantify climate's financial impact on their portfolios. Dusko Radulovic, CEO at Climatig, commented: "Climate risk is no longer an abstract long-term issue. It directly impacts underwriting quality, portfolio performance, and claims outcomes. "Our partnership with Cytora enables precise climate risk assessment to be embedded directly into risk evaluation workflows. This allows commercial insurers to select risks more accurately, price them with greater confidence, strengthen claims control, and equip their sales channels with clear, consistent insights at the point of decision."