Full-Time

Customer Service Representative

Posted on 11/19/2024

Teledyne

Teledyne

11-50 employees

Industrial & Manufacturing
Aerospace
Consumer Goods

Entry, Junior

No H1B Sponsorship

Nashua, NH, USA

In-office position at Hudson, NH facility.

US Citizenship Required

Category
Customer Success Management
Sales & Account Management
Required Skills
SAP Products
Customer Service
Oracle

You match the following Teledyne's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s Degree preferred – or comparable work experience in a high-volume customer service role.
  • 2+ years’ experience in SAP or similar ERP system
  • Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
  • Knowledge of software licensing issuance and maintenance.
  • Knowledge of Microsoft Dynamics is a plus.
  • Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
  • This is an in-office position at our Hudson, NH facility.
  • Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
  • The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.
  • Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Responsibilities
  • Promptly administer customer sales, return, and/or repair orders in SAP using information from a range of data sources, including our customer service portal, purchase orders received via EDI, ESKER and/or manual correspondence.
  • Coordinate revision requests with partners and end customer as needed to ensure each booked order has a corresponding and accurate purchase order.
  • Employ strict attention to detail when updating orders with quote and opportunity information provided by the sales team. Close quotes in CRM as appropriate.
  • Monitor sales and/or service backlog and inventory reports; request release of orders that have been placed on credit hold when material becomes available to ship.
  • Create and send proforma invoices to customers as needed.
  • Ensure the timely provision of accurate order confirmations to customers once an order has been booked – all pricing must be accurate, and all dates must be firm.
  • Review and coordinate the removal of GTS order blocks as needed.
  • Annotate all risk codes along with detailed notes on each order to include date and initials, prior to release.
  • Ensure all supporting documentation is attached to each sales order in SAP prior to release.
  • When appropriate, work with management to obtain release of orders over 100k, and ASC606 review of orders over 250k.
  • Draft and submit PID requests in OCR Ease to obtain US import/export classification for all unclassified material as needed. Obtain and attach supporting documentation to aid in classification.
  • Ensure that any rush orders are noted as such, and work with service and/or logistics to ensure same day shipment for in stock items and completed repairs.
  • Issue and maintain end-user licensing through OCR Ease and file AES for exports as needed.
  • Ensure strict adherence to all Global Trade Compliance, Legal, Financial and Sales Operations policies.
  • Provide pre-and post-sales support to external and internal customers to include pricing, availability, and general information.
  • Coordinate material returns, credits and debits as needed.
  • Issue Purchase Orders to vendors and receive goods into inventory as needed.
  • Prepare daily/weekly reports for internal departments and vendors.
  • Participate in meetings and projects as needed.
  • Escalate issues to management as needed.
  • Perform other duties, projects and tasks as assigned by management.

Company Size

11-50

Company Stage

IPO

Total Funding

N/A

Headquarters

Thousand Oaks, California

Founded

1960

Simplify Jobs

Simplify's Take

What believers are saying

  • Teledyne FLIR's USCG contract boosts its presence in defense imaging systems.
  • Partnership with TerraPower opens opportunities in the nuclear energy sector.
  • High-power RF GaN switch supports telecommunications and radar system advancements.

What critics are saying

  • Integration challenges from Excelitas acquisition may strain financial resources.
  • Cerberus XL C-UAS faces competition from Raytheon and Lockheed Martin.
  • High-power RF GaN market competition could impact Teledyne's market share.

What makes Teledyne unique

  • Teledyne's acquisition of Excelitas enhances its aerospace and defense electronics capabilities.
  • The Cerberus XL C-UAS platform aligns with growing counter-drone technology demand.
  • Z-Trak 3D Apps Studio targets expanding 3D machine vision applications in manufacturing.

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Benefits

Hybrid Work Options

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