Ticket Seller-Florence Civic Center

POSITION: Ticket Seller            

DEPARTMENT: Box Office

REPORTS TO:    Box Office Manager     

FLSA STATUS:    Hourly, Non-Exempt    

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

ESSENTIAL DUTES AND RESPONSIBILITIES

• Ability to courteously interact with the public face to face.

• Open and/or closes ticket window as required

• Accurately issue tickets purchased by patrons; accepts payment and makes change accurately.

• Accurate accounting for ticket revenue.

• Maintain a cash drawer.

• Provide information to the public regarding tickets and facility events.

• Direct ticketing issues to the Box Office Manager/Director of Finance.

• Maintain a professional and polite relationship with co-workers, clients, and the public.

• Maintain an organized work area in a professional, neat and clean manner.

• Adhere to Box Office policy and procedures.

• Assist customers with Will Call tickets for events.

• Accept payment and make change before giving tickets to customer.

• Ability to work independently and handle most box office questions without assistance.

• Provide accurate answers concerning events, tickets and schedules of upcoming events in person or on the telephone.

• Balances cash and card drawer with manager at the end of each shift.

• All other duties/responsibilities as assigned.

• Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• High School Diploma or GED equivalent

• 1-year Prior cash handling experience and excellent math skills. Basic computer knowledge helpful.

• Good communication skills & willingness to work as a team. Must be able to interact successfully with all coworkers and the general public.

SKILLS AND ABILITIES

• Must be able to speak fluent English and communicate clearly with staff & workers.

• Must be able to work assigned shifts including, nights, weekends & holidays as needed.

• Work independently, exercising good judgment and initiative.

• Follow all oral and written instructions including all policies/procedures, risk management, safety precautions, rules/regulations and emergence procedures established at the facility.

• Meet the physical demands of the job, including lifting, carrying up to 25 pounds, moving, climbing, walking and able to sit for long periods of time.

• Must have sufficient math ability and knowledge to accurately always count and handle money.

• Must have basic working knowledge of cash handling procedure and have at least 1 year cash handling experience.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Florence Center in Florence, SC)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.