Premium Experience Host

POSITION: Premium Experience Host

DEPARTMENT: Sales and Marketing

REPORTS TO: Premium Sales Manager

FLSA STATUS: Part-Time

Summary

ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a part-time Premium Host with ASM Richmond at Altria Theater. 

As the Premium Experience Host at Altria Theater, your responsibility is to deliver top-notch client services, hospitality, and support during premium events. Your role involves engaging with and assisting all clients who purchase Memberships, club seats, lounge access, or other premium experiences for our events. You'll coordinate with the food and beverage team, front of house staff, RMC security, and others to ensure seamless event execution. Your passion and motivation drive you to provide exceptional customer service, ensuring that Premium guests receive the highest level of hospitality.

Your focus is on maximizing customer satisfaction and revenue generation through exceptional guest experiences.

Essential Duties and Responsibilities:

• Prepare premium spaces and supplies before guest arrival to create a warm and inviting environment.
• Greet guests at the VIP entrance, efficiently scanning tickets and issuing credentials.
• Provide attentive assistance throughout the event, promptly addressing inquiries or concerns.
• Maintain exclusivity in Premium areas by monitoring and enforcing entry for authorized guests.
• Exceed guest expectations with exemplary customer service, effectively resolving issues as they arise during the event.
• Support the Operations team in maintaining organization and cleanliness throughout Premium spaces.
• Serve as a knowledgeable resource for guests regarding venue policies and event details.
• Monitor food displays to uphold high presentation standards.
• Prepare detailed reports and recaps following events, providing valuable feedback.
• Stay informed about Premium experience offerings and contribute to sales initiatives.
• Perform on-site upgrades and sales as needed.
• Assist with event operations as needed to ensure smooth execution.
• Liaise with event staff within Premium spaces to share policies and procedures for guest hospitality efforts.
• Collaborate with the Director and Premium Sales Manager for scheduling, guest list management, activations, and other related tasks.
• Consistently engage with clients to ensure their experience is exceptional, promptly addressing any issues or requests they may have.

Qualifications:

• High school diploma or equivalent.
• Minimum 21 years of age.
• Minimum 2 years of guest service and communications experience, demonstrating excellence.
• Excellent communication and interpersonal skills for effective engagement with guests and colleagues.
• Comfortable and adept at catering to the needs of high-profile guests and VIPs.
• Strong problem-solving abilities, adept at multitasking and maintaining organization in fast-paced environments.
• Skilled in de-escalating situations and maintaining a positive attitude to foster a welcoming atmosphere.
• Comfortable interacting with individuals at all staff levels, ensuring smooth operations and communication.
• Flexibility to work non-traditional hours, including nights, weekends, and holidays, to accommodate event schedules.
• Demonstrates judgment, tact, and diplomacy in handling sensitive guest interactions professionally.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical capability to stand for extended periods, occasionally lift up to 35 lbs., and navigate various indoor and outdoor environments.
• Willingness and ability to work in diverse weather conditions to ensure guest comfort and safety.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.