Full-Time
Senior Product Designer
Hybrid
Posted on 7/23/2025
CarMax
10,001+ employees
Used-car retailer with no-haggle pricing
No salary listed
Richmond, VA, USA
Hybrid
 UI/UX & Design (2) |
|---|
| , |
- Proven track record devising and designing high-quality consumer products (web or mobile) in collaboration with product management and engineering partners.
- Passion for technology and design, and the drive to stay on top of industry trends and best practices
- Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
- Good listener – weighs input from multiple perspectives when forming opinions and recommendations
- Collaborative and team oriented work approach
- Solid understanding of user-centered design processes and ability to balance customer needs with business goals and metrics in developing solutions
- Experience with brainstorming techniques and getting consensus among a large, diverse group of stakeholders
- Experience leveraging user research and the ability to clearly articulate your design decisions and what problems they’re solving
- Strong Product Design principles and deliverables, including rapid prototyping, journey maps, detailed flows, and pattern libraries etc.
- Ability to convert ideas quickly into design artifacts
- Ability to perform design critiques and supply objective feedback to others
- Strong critical thinking and analysis skills
- Able to train and mentor others in design methodologies and best practices
- Experience designing and prototyping native app and web solutions for a range of screen sizes/resolutions: mobile, tablet, desktop, etc.
- Experience with Agile development processes
- 5+ years experience within the fields of product, interaction and visual design/development
- BA/BS degree
- Portfolio or work samples showcasing product design prowess, creativity, and depth of thought coupled with fluency in best practices for Interaction Design, Visual Design, Prototyping and Front End Development
- Have an advanced understanding of mobile technology
- Have an advanced understanding of web technology
- Have an advanced understanding of design principles
- Have an advanced understanding of user-centered design process
- Have an advanced understanding of presentation methods
- Have an advanced understanding of usability and user research methods
- Have an advanced understanding of data analysis
- Have an advanced understanding of collaboration techniques
- Create intuitive and elegant product design solutions that solve complex consumer problems and drive business results
- Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement
- Participate in user experience research to understand consumer needs, opportunities and pain points to continually inform an iterative design and discovery process
- Collect and synthesize qualitative and quantitative research to inform and validate design decisions
- Collaborate and partner with Product Managers, Designers, Analysts and Developers throughout the discovery, design and development process
- Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)
- Create detailed design deliverables utilizing and contributing to the CarMax design language system and pattern library
- Stay current on all the tools, principles and practices in product design, prototyping and development, and drive for continuous improvement
- Facilitate meetings and brainstorming sessions that are organized and productive
- Mentor and train junior members of the design team on industry and CarMax best practices
- Advocate for high standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them
- Responsive/adaptive design experience a plus
- E-commerce experience a plus
CarMax buys used cars from individuals and auctions, reconditions them to high standards, and sells them at fixed no-haggle prices. Customers can browse inventory, get appraisals, and complete purchases online or in-store, with financing options and extended service plans available. It stands out by offering transparent, fixed pricing, a technology-enabled shopping experience, and being the largest used-car retailer in the United States. Its goal is to provide a straightforward, trustworthy car-buying experience and to maintain leadership in the U.S. used-car market.
Company Size
10,001+
Company Stage
IPO
Headquarters
Richmond, Virginia
Founded
1993
Simplify's Take
What believers are saying
- Starboard Value's $350 million stake pushes dynamic pricing and $300 million overhead cuts.
- CEO Keith Barr, effective March 16, 2026, drives e-commerce upgrades from IHG success.
- Free cash flow hit $1.11 billion in Q4 2025, funding four new FY2027 stores.
What critics are saying
- Carvana captures share with superior digital model; KMX stock down 37% in 12 months.
- Gross profit per vehicle drops 8.9% in Q4 2026, declining further in FY2027.
- Starboard nominates Jeff Smith and Bill Cobb to board on March 11, 2026, forcing changes.
What makes CarMax unique
- No-haggle pricing ensures transparent, stress-free used car purchases.
- Omnichannel model combines 250+ stores with online sales capabilities.
- High-quality reconditioning standards create reliable vehicle inventory.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Professional Development Budget
Flexible Work Hours
Company News
PHOTOS - Baylor fan fest fun. * 12 hrs ago * 0 Texas Attorney General Ken Paxton will replace Donald Trump Jr. as a speaker at Wednesday's Turning Point USA event at Baylor University, The... Joyland, an indoor playground for young children, is the latest addition to the shopping center, set to join Academy, Gold's Gym and another n... Manhattan Project Beer Co. is slated to open a brewery, taproom, restaurant and coffee bar next to Foster Pavilion next year, with the Waco Ci... Waco incumbent Mayor Jim Holmes faces two challengers in the May 2 municipal election in caregiver Aiden Morgan and former teacher David Howar... CarMax has closed on land for a Waco store. Fuel prices continue a wild ride. A sales tax holiday is coming up, and more Waco-area business news.
CarMax shares fell 12% in premarket trading after management warned that profit per retail vehicle would continue declining whilst expanding cost-cutting plans. The company expects retail gross profit per unit in fiscal 2027 to fall at a similar pace to the fourth quarter's 8.9% decline. CarMax is raising its sales, general and administrative expense reduction target to $200 million by end of fiscal 2027, up from $150 million. Capital spending will be cut to approximately $400 million in fiscal 2027, roughly $140 million below the previous year. The company faces intensifying competition from online-focused Carvana and traditional dealerships. Fourth-quarter results showed comparable used-vehicle sales declined 1.9%, beating the 4.7% expected drop, whilst gross profit per used vehicle reached $2,115, above the $2,050 consensus estimate.
CarMax reported a fiscal fourth-quarter loss of $120.7 million, or 85 cents per share. However, adjusted earnings reached 34 cents per share, surpassing Wall Street expectations of 22 cents per share. The Richmond, Virginia-based used car dealership chain posted quarterly revenue of $5.95 billion, exceeding analyst forecasts of $5.77 billion. For the full year, CarMax reported profit of $247.3 million, or $1.68 per share, with revenue of $25.88 billion. The results beat expectations despite the quarterly loss, demonstrating stronger-than-anticipated performance in both earnings and revenue metrics.
CarMax, a used automotive vehicle retailer, will report Q1 results on Tuesday before the bell. The market expects revenue to decline 4.6% year-on-year, reversing the 6.7% increase recorded in the same quarter last year. Last quarter, CarMax beat revenue expectations with $5.79 billion, down 6.9% year-on-year, whilst exceeding analysts' EPS and EBITDA estimates. However, the company has missed Wall Street's revenue estimates multiple times over the past two years. Analysts have largely reconfirmed their estimates over the last 30 days. CarMax shares have risen 12.2% over the past month, outperforming the automotive and marine retail segment's 3.3% average gain. The current share price of $46.79 sits above the average analyst price target of $40.92.
CarMax's new CEO Keith Barr has outlined three priorities for fiscal year 2027, with technology upgrades at the forefront. The 55-year-old executive, whose appointment took effect on 16 March, emphasised updating the used-car retailer's e-commerce platform to improve customer experience and compete with rivals like Carvana. Barr's other priorities include making CarMax "the obvious choice" through competitive pricing and exceptional user experience, and acting with urgency to change what isn't working. His focus on technology mirrors his previous role as CEO of InterContinental Hotels Group from 2017 to 2023, where he modernised digital systems. Major shareholder Starboard Value LP has criticised CarMax's digital trade-in process as cumbersome compared to competitors, urging a more streamlined approach with fewer steps and instant valuations.