Full-Time

Operator Support Associate

Posted on 6/24/2024

JetInsight

JetInsight

11-50 employees

Fleet management software for charter operators

Enterprise Software
Aerospace

Entry, Junior

San Mateo, CA, USA + 1 more

More locations: Remote in USA

Remote option available for the continental United States.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Requirements
  • A history of success in a customer-facing role
  • Excitement to work at a growing start-up
  • A desire to learn and immerse yourself in a new industry to truly understand the customer
  • An attitude that gets things done
  • Strong problem-solving abilities to quickly understand customer's core issues and find creative solutions
  • An interest in aviation and/or the travel industry is a plus!
Responsibilities
  • Solving client issues via all channels including chat, email, and phone
  • Becoming a cross-functional team player by partnering with our Customer Success and sales teams
  • Being the voice of the customer by providing feedback to the Product and Engineering teams
  • Helping to improve the customer experience while working in a collaborative, fast-paced, and fun team environment
  • Some after hours and weekend work will be required

JetInsight provides quoting and fleet management software specifically designed for aircraft charter operators. The software helps these operators streamline their operations, enhance safety protocols, and optimize the use of their aircraft fleet. By connecting operators to the largest network of on-demand aircraft, JetInsight aims to improve the efficiency and profitability of charter businesses. Unlike many competitors, JetInsight focuses on a subscription-based model, allowing charter operators to access essential management tools through licensing fees. The company's goal is to transform the aircraft charter industry by providing operators with the best tools to run safer and more efficient operations.

Company Stage

Series A

Total Funding

$140K

Headquarters

San Mateo, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Post-pandemic demand surge boosts opportunities for JetInsight's software solutions.
  • AI integration enhances predictive maintenance, reducing downtime and costs for operators.
  • FAA regulation updates increase demand for advanced management tools like JetInsight's.

What critics are saying

  • Emerging startups offer similar solutions at lower costs, threatening market share.
  • AI advancements may outpace JetInsight's capabilities, reducing competitiveness.
  • Stricter data privacy laws could increase compliance costs, affecting profitability.

What makes JetInsight unique

  • JetInsight offers best-in-class quoting and fleet management software for charter operators.
  • The platform enhances safety, efficiency, and profitability for hundreds of US operators.
  • JetInsight is building the world's largest network of on-demand aircraft.

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