Operations Lead
Posted on 2/23/2023

1,001-5,000 employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Pittsburgh, PA, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Passionate about delivering great customer experiences with a strong track record to back that up
  • 4 years experience managing Retail, customer service, or vehicle rental team
  • 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
  • Experience managing vendors and partners
  • Ability to coach and develop team members within your org
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and switch into different modes during the workday/week
  • Lover of dashboards, data, and metrics
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
  • Responsible for site management, running all rental operations, executing fleet management of the site's fleet, and people leadership for your team
  • Accountable for your site's business health and strives to deliver on OKRs for Express Drive by frequently analyzing site data for performance gaps and process improvement opportunities
  • Lead the team that serves drivers through the end-to-end rental process for the Express Drive Program by holding regular 1:1s, providing consistent feedback, and ensuring the team is up-to-date on all trainings and processes
  • Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
  • Build and maintain strong relationships with various vendors and partners, including service providers, insurance agencies, collision centers, and internal/external teams, to optimize vehicle quality and turnaround time
  • Responsible for of PO process with collision centers, insurance adjusters, and HQ to ensure collision centers paid in a timely matter
  • Serve as the primary point of contact for your site's continued maintenance and partner closely with Lyft's internal Facilities Team as needed