Quality Assurance Technical Manager

Job Description

MUST HAVE: 

• BS/BA degree in computer science, engineering or related discipline 

• Strong experience working with contact center systems and IVR 

• 8+ years of software quality assurance experience 

o Including 3+ years in a lead role or management position in test automation or Performance testing 

• Experience testing Client-Server architecture from Performance, Load & stress point of view 

• Strong analytical skills and experience with implementation and administration of Software Quality Assurance processes and test tools 

• Excellent problem solving, interpersonal communication, and project management skills; strong leadership and mentoring skills 

• Desire for achieving excellence in customer satisfaction, process & product quality as well as reliability 

• Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools. 

• Must have experience in managing and working with distributed team members 

NICE TO HAVE: 

• Experience testing Web UI Interfaces, REST-API interface 

• Experience testing email/chat applications from server side point of view 

• Experience with DBMS (MySQL desirable) 

• Hands-on experience testing VoIP networks, SIP, WebRTC 

• Hands-on experience testing Telephony protocols and features for ISDN, PSTN 

• Hands-on experience using Sonus SBC (Session Border Controller) 

• Hands-on experience testing Bulk Call Generators (Spirent abacus A5000) 

• Knowledge of foundation, principles and techniques of SW programming; 

• Automation Test skills, ability to develop/modify scripts based on (Python & Java) 

• Network administration skills (Linux) 

• Working experience on agile methodologies 

• Experience in Real-time Mission critical Systems (Contact Centers, PBX, CRM)

Qualifications

Additional Information

Multiple Openings