Full-Time
Manager Trainee
Updated on 9/3/2026
Tower Loan
Consumer installment lender
No salary listed
Lee's Summit, MO, USA
In Person
Relocation is required upon promotion into management.
 Finance & Banking (1) |
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- High school diploma or GED.
- Willingness to relocate upon promotion into management.
- A valid driver's license and reliable vehicle.
- Become proficient in customer service, sales, marketing, finance, and operations.
- Develop long-term customer relationships by listening to customer needs and recommending the best service.
- Offer optional products to new and existing customers.
- Contact customers regarding payment reminders and arrangements.
- Assist the manager in exceeding established office goals.
- Learn and provide support in management responsibilities, including delegating employee workload and analyzing loan documents.
- Develop and demonstrate skills in management aspects, including recruitment, staff development, performance management, and leadership.
- Perform other assigned duties.
- Sales, collections, or customer service experience.
Tower Loan is best understood as a branch-based consumer installment lender. Branch teams evaluate applications, explain terms, service accounts, and manage customer relationships within regulated lending processes. It provides personal loans and related account servicing through local offices and digital customer touchpoints. Work includes customer service, lending operations, collections, branch management, compliance, technology, and central support. The profile is for Tower Loan and avoids implying banking or deposit services. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- Tower Loan expanded into Florida and Tennessee in 2025, widening its addressable market.
- The 2025 app logged 53,000 downloads, showing real customer adoption of digital channels.
- Its 2026 manager meeting highlighted disaster recovery, instant funding, and employee promotions.
What critics are saying
- BBB logged 131 complaints in three years, signaling persistent servicing and collections friction.
- Tower Loan cases in Louisiana show aggressive collections on delinquent borrowers and collateral.
- Consumer lending scrutiny can crush growth if state regulators target its 34.96% APR model.
What makes Tower Loan unique
- Tower Loan operates 266 locations across eight states, pairing branch service with online lending.
- Its 2025 mobile app added instant funding, remote lending, and account management.
- Ninety years of Mississippi roots and local managers create unusual neighborhood brand recognition.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Performance Bonus
Employee Referral Bonus
Company News
Tower Loan to host inaugural Golf Tournament benefiting Palmer Home for Children. FLOWOOD, Miss. - Tower Loan will host its inaugural golf tournament benefiting Palmer Home for Children on Thursday, September 17, 2026, at Country Club of Canton in Canton, Mississippi, marking a new addition to the company's longstanding annual giving campaign. Now in its ninth year supporting Palmer Home, Tower Loan has raised more than $400,000 for the organization through the generosity of its employees, vendors, and community partners. This year, Tower has set a goal of raising $70,000 during its annual giving campaign, which runs August 18 through October 30. The inaugural golf tournament expands those fundraising efforts and brings to life an event Tower Loan has envisioned for several years. With the tournament still a month away, $30,300 has already been raised through the event and contributed to Palmer Home, putting the tournament close to its $35,000 fundraising goal. "Supporting Palmer Home has become an important tradition at Tower Loan, and this tournament is an opportunity to take that support even further," said Michael Scarborough, Director of Marketing at Tower Loan. "We've talked about hosting an event like this for several years, so it's exciting to see it come together with the support of our employees, vendors, and community partners. Our hope is to build on that support and make this an event we can continue for years to come." The tournament will begin with registration at 7:30 a.m., followed by a 9 a.m. shotgun start. Lunch and an awards presentation will follow play. Team registration for the inaugural event has already reached capacity, while hole sponsorship opportunities remain available. Tower Loan is also accepting raffle item donations. "Tower Loan's continued partnership with Palmer Home for Children is helping to create lasting impact in the lives of children," said Drake Bassett, President & CEO of Palmer Home for Children. "The Driving for Hope Golf Tournament is a wonderful opportunity to bring the community together and raise awareness of our mission to care for vulnerable children in need of a loving home. We are thankful to Tower Loan for helping us share this mission and for investing in a brighter future for the children entrusted to our care." Although based in Mississippi, Palmer Home for Children serves children and families beyond the state through Campus Care, Foster Care, Family Care, and Transitional Care, providing safe, supportive environments tailored to the individual needs of those it serves. In addition to financial support, individuals interested in furthering Palmer Home's mission can explore opportunities to serve as mentors. Palmer Home is also currently seeking houseparents to provide care, stability, and guidance to children living on its Hernando campus. Businesses and individuals interested in supporting the golf tournament through a hole sponsorship or raffle donation can contact Michael Scarborough at [email protected]. About Tower Loan Founded in 1936 and headquartered in Flowood, Mississippi, Tower Loan is a consumer finance company providing installment loans and financing solutions to customers across the Southeast and Midwest. With more than 260 branch locations across eight states, Tower Loan offers personal loans, automobile financing, sales financing, and convenient online lending options. The company is committed to providing personalized service and accessible financial solutions to the customers and communities it serves. About Palmer Home for Children Palmer Home provides superior care for children while introducing the love of God through its service to each individual child. Palmer Home ensures restorative environments where children feel safe, connected, and supported. Whether on campus or off, each child served by Palmer Home has a safe place to call home with trustworthy, supportive adults to guide them as they grow and develop into all that God created them to be. Palmer Home provides holistic care to each child based on their unique physical, emotional, spiritual, and educational needs.
Keona Fields promoted to Supervisor of Operations in Illinois. Keona Fields has been promoted to Supervisor of Operations at Tower Loan, advancing into a regional leadership role overseeing operations across Illinois. In this position, Fields will focus on training and developing her team, supporting their growth, and helping lead them toward continued success. Fields began her Tower Loan career in May 2009 as a Manager Trainee in Columbus, Mississippi, and returned to the company in 2022. Throughout her career with Tower, she has held several leadership roles, including Branch Manager in De Soto, Missouri; Co-Branch Manager and Senior Branch Manager in St. Charles, Missouri; Branch Manager in St. Peters, Missouri; and Senior Branch Manager in Fairview Heights, Illinois. Each experience has shaped her as a leader and strengthened her commitment to developing others. Fields is originally from Houston, Mississippi, and graduated from Mississippi State University in 2009. She describes her leadership style as coaching-focused, with an emphasis on helping team members grow and achieve their goals. "I'm excited about the opportunity to develop and help others succeed while supporting my team, even when things are challenging," said Fields. "Growth at Tower means continuing to learn and having a greater impact on the people and organization around me." Throughout her career at Tower Loan, Fields has earned several internal recognitions, including the Spirit Award and Most Consistent. She served four years on the Leadership Council and is also a graduate of Tower University. Join Tower Loan in congratulating Keona Fields on this well-deserved promotion and continued success with Tower Loan.
Tower Loan names Patrick Thornton to Executive Group. Tower Loan is pleased to announce Patrick Thornton, Chief Technology Officer, has been named to the company's Executive Group. Thornton brings more than 25 years of experience across software, infrastructure, cloud, aerospace, financial services, and healthcare innovation. Over the course of his career, he has led the design and implementation of scalable, technology-driven solutions that enhance operational efficiency and support long-term organizational growth. He began his career as a software engineer in the automotive industry, where he developed and managed inventory and e-commerce platforms. He later earned a degree in aerospace and computer sciences, during which he designed and built software to support flight school operations and flight-time tracking systems, and managed the university's aerospace Information Technology (IT) infrastructure. Thornton subsequently held consulting roles in the financial services sector, where he specialized in student loan consolidation systems, before transitioning into healthcare technology. In this domain, he led the development of one of the first fully web-based Ambulatory Electronic Health Record (EHR) and Revenue Cycle Management (RCM) platforms, supporting thousands of clinics nationwide. Following a successful exit, he continued to advance healthcare technology by modernizing post-acute, long-term, and rural healthcare systems, while overseeing cloud-based operations for rural hospital networks. His work encompassed initiatives across software, cloud hosting, DevOps, CloudOps, FinOps, and SecOps. Prior to officially joining Tower Loan as Chief Technology Officer in December 2024, Thornton worked with the company in a consulting capacity, where he led and supported several key technology initiatives. These efforts included the development and enhancement of online lending, credit applications, eSignature capabilities, document upload functionality, and regulatory system updates. Since joining Tower Loan full-time, Thornton has continued to build on this foundation, advancing the company's technology strategy and supporting scalable, long-term growth. "Patrick has been instrumental in ensuring our technology platforms support both our customers and our employees," said Francis C. Lee, President and CEO of Tower Loan. "His leadership and vision continue to strengthen our ability to grow and deliver exceptional service." As a member of the Executive Group, Thornton will help guide the company's strategic direction, with a continued focus on leveraging technology to enhance customer experience, improve operational effectiveness, and support sustainable growth.
Tower Loan marks 90 years of service at 2026 Annual Manager Meeting. Tower Loan recently hosted its 2026 Annual Manager Meeting, bringing together leaders from across its operating footprint to align on priorities and build on the company's continued momentum. The event coincided with Tower Loan's 90th anniversary, marking nearly a century of serving customers and supporting communities. Over the past year, the company expanded into two new states, strengthened its technology infrastructure, and continued to grow. Throughout the meeting, leadership highlighted key advancements focused on improving the customer experience. These included enhancements to the Tower Loan mobile app, which saw more than 53,000 downloads in 2025, as well as expanded instant-funding and remote-lending capabilities. Together, these efforts provide customers with faster access to funds and more flexible ways to manage their accounts. The company also emphasized its commitment to reliability, including enhanced disaster recovery and backup systems designed to ensure consistent service when customers need it most. "At Tower Loan, our focus has always been on people, both our customers and our employees," said Mr. Francis C. Lee, Chief Executive Officer. "As we celebrate 90 years, we are building on that foundation by investing in our team, expanding opportunities for growth, and continuing to evolve how we serve our customers." A key theme of the meeting was Tower Loan's culture and ongoing investment in its workforce. As the company grows, it continues to create new career opportunities while supporting employee development at every level. The meeting also recognized 90 employees for their achievements, including awards for years of service, office performance, and leadership excellence. Notably, 15 individuals earned recognition across multiple categories, showcasing consistent performance and leadership across the company. In addition, Tower Loan celebrated a record $91,616.93 raised in support of Palmer Home for Children, reflecting the company's continued commitment to giving back to the communities it serves. As Tower Loan enters its 90th year, the company remains focused on responsible growth, expanding access to credit, and meeting customers where they are, through innovative tools, strong local service, and a longstanding commitment to helping people move forward.
Jordon Tucker promoted to Supervisor of Operations in Alabama. Jordon Tucker has been promoted to Supervisor of Operations at Tower Loan, advancing into a regional leadership role overseeing operations across Alabama. In this position, Tucker will focus on developing branch managers, strengthening teams, and supporting continued growth and profitability throughout the region. Tucker joined Tower Loan in July 2019 as a Manager Trainee in Meridian, Mississippi. Over the course of his six-year career with the company, he has held several leadership roles, including Co-Manager in Shreveport, Louisiana, and Branch Manager of Central, Louisiana, consistently demonstrating strong performance and a commitment to team development and operational success. Tucker is originally from Atlanta, Georgia. He leads with a hands-on approach and emphasizes effort, integrity, and teamwork. "I'm excited for this next step because of the challenge," said Tucker. "I've always been someone who doesn't give up. Even when the odds are against me, I believe I can do anything I put my mind to." Throughout his career at Tower Loan, Tucker has earned multiple internal recognitions and consistently achieved key performance goals. He is also a Tower University graduate, completing the program in May 2024. Join Tower Loan in congratulating Jordon Tucker on this well-deserved promotion and continued success with Tower Loan.