Full-Time
Outreach & Engagement Specialist
Friend Health
No salary listed
Chicago, IL, USA
In Person
Category
 Social & Community Services (1) |
|---|
Required Skills
Marketing
Care Coordination
Requirements
- A high school diploma or General Educational Development (GED) certificate.
- At least one year of experience directly related to the specified duties and responsibilities.
- Knowledge of community associations and affiliations.
- Strong communication skills.
- Strong writing skills.
- Ability to remain organized, detail-oriented, and effective in a fast-paced work environment.
- Knowledge of computers and applicable software.
- A valid driver's license.
- Ability to lift 20–30 pounds.
Responsibilities
- Provide outreach and engagement services to individuals, groups, and community organizations, including police departments, schools, churches, the Illinois Department of Children and Family Services, the Department of Public Aid, and courts.
- Provide mobile crisis response services in pairs, including assessment, engagement, and safety planning with individuals in the community.
- Conduct outreach and engagement follow-up visits and calls for Call4Calm or 988 inquiries; contact clients from attributed health plans or recently discharged from hospitals or emergency rooms; provide care coordination assistance and referrals to additional programs as needed.
- Maintain regular communication with referral sources to plan and coordinate treatments and services, relay case-progress information, and respond to questions or concerns about program services or options.
- Promote HRDI programs to hospital personnel and develop contacts to increase future referral opportunities.
- Provide marketing resources to community partners to explain HRDI programs, treatment options, and requirements to potential clients.
- Complete required screening paperwork and submit requested reports.
- Provide staffing for shifts where coverage is needed and provide on-call coverage as needed.
- Communicate with the Program Supervisor and team for consultation and information sharing.
- Complete all documentation and reports in a timely and thorough manner.
- Perform other related duties and projects as assigned.
- Participate in collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
- Identify and evaluate referral trends and patterns and participate in program and process improvements to enhance referral outcomes.
- Perform initial case management to facilitate program admission and retention, including encouraging and motivating client participation and commitment to treatment, directing clients to additional services, and following up with agencies and insurance carriers to resolve problems.