Operations Manager

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential.

Job Description

The Operations Manager – Leasing is directly responsible for overseeing the marketing and leasing of all vacant and coming soon homes within their designated portfolio. This will include all marketing, leasing, compliance, prospect experience and overall financial performance. The Operations Manager – Leasing provides direction and guidance to Leasing team members.

Hybrid Schedule: Monday and Friday work from home. Tuesday-Wednesday-Thursday (30339)

Essential Duties and Responsibilitiesinclude the following but are not limited to the job specifications contained herein.Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Create a fun sales culture and guide your leasing consultants to achieve the desired lead conversion ratio

• Understand and achieve their portfolio’s target metrics, goals, and overall portfolio performance in order to effectively guide the team to achieve desired results

• Hold weekly team meeting to gather feedback on pricing, home condition, lead conversation and help remove obstacles and provide support to ensure team is effectively managing leads and leasing homes

• Ensure all Marketing is compliant with TAH standards

• Ensure that all team members are properly trained and that they have the appropriate tools to succeed

• Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience

• Forecast/Manage Occupancy timelines

• Display exceptional knowledge of Tricon’s policies, processes, and initiatives

• Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues

• Communicate promptly and effectively any company updates, financial results, and new objectives with team members

• Review all appropriate daily/weekly/monthly reporting for accuracy

• Work collaboratively with other departments and centralized teams to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience

• Support all team members to resolve prospect escalations as they arise

• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals

• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions

• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards

• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed

Qualifications:

• Ability to analyze multiple data sets and make sound business recommendations accordingly

• Collaborative, team player

• Ability to think critically and solve problems

• Excellent time management skills

• Adaptable to change and forward thinking

• Excellent communication skills both written and verbal

• Ability to work well using mobile office electronic tools and systems

• Basic accounting and math skills, excellent analytical skills

• Excellent Customer Service Skills required

• Desire for continuous development

• Knowledge of Yardi preferred

Minimum Requirements:

• BA/BS preferred or equivalent experience

• At least 5 years of property management experience

• Demonstrated attention to detail

• Basic financial acumen

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.

• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Occasionally lift and/or move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.