Full-Time

CalAIM Case Manager Specialist

Posted on 10/31/2025

World Relief

World Relief

1,001-5,000 employees

Global Christian humanitarian aid for refugees

Compensation Overview

$27 - $29.50/hr

Sacramento, CA, USA

In Person

Category
Operations & Logistics (1)
Requirements
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Bachelor’s degree in Social Work, Psychology, Nursing, or a related field; OR Associate’s degree in Social Work, Psychology, or related field with at least 2 years of mental health or social services experience; OR equivalent combination of training and professional experience
  • Minimum of 2 years of experience in case management, care coordination, or related social services role
  • Strong cultural competency and sensitivity to the needs of diverse populations
  • Experience working with immigrant or vulnerable populations, including individuals experiencing homelessness, serious mental illness, substance use disorder, justice involvement, or complex health conditions
  • Proficient verbal and written English communication skills
  • Bilingual or multilingual in a language commonly spoken in the client community (Dari, Pashto)
  • Knowledge of HIPAA and strong commitment to maintaining client privacy and data security
  • Valid driver's license, current auto insurance and reliable transportation for driving
Responsibilities
  • Actively locate, contact, and engage clients who have been identified as eligible for Enhanced Care Management and Community Supports
  • Use culturally and linguistically appropriate outreach strategies to build trust and establish rapport
  • Conduct in-person meetings with clients in the community or at provider locations to assess their needs and preferences and document all outreach and engagement efforts thoroughly and in a timely manner
  • Conduct comprehensive assessments to identify physical, behavioral, social, and environmental needs
  • Collaborate with clients and supervisors to develop individualized, person-centered care plans that reflect client goals and preferences
  • Incorporate strategies that address social determinants of health, such as housing, food insecurity, and transportation
  • Provide ongoing support by accompanying clients to important appointments, offering transportation when needed, and helping them navigate complex health systems
  • Reassess needs regularly and update care plans as circumstances change
  • Serve as the primary point of contact for clients, coordinating communication and collaboration among all providers involved in their care
  • Act as a liaison among healthcare, behavioral health, housing, and community-based providers to ensure coordinated and integrated service delivery
  • Facilitate referrals to primary care, specialists, behavioral health services, and community resources
  • Schedule and remind clients of appointments, arrange transportation, and reduce barriers such as health literacy or psychosocial challenges
  • Advocate for client needs while promoting client voice, choice, and active participation in decision-making
  • Establish strong relationships with clients and families, providing both practical assistance and emotional support
  • Deliver psychoeducation on the importance of proactive healthcare engagement
  • Educate clients on how to attend and prepare for regular medical appointments and explain the risks of unmanaged conditions over time
  • Provide health education on chronic disease management, healthy behaviors, and preventive services
  • Support clients in building daily living skills and long-term self-sufficiency
  • Connect clients to essential needs such as housing, food pantries, transportation, and public benefits
  • Facilitate access to Community Supports such as housing transition navigation, medically tailored meals, or respite care
  • Follow up to confirm clients receive services and troubleshoot barriers that may prevent access
  • Maintain accurate and up-to-date records of all client contacts, intake forms, assessments, eligibility documentation, and referrals in the EHR system
  • Ensure compliance with program requirements, HIPAA regulations, and agency confidentiality protocols
  • Contribute to data quality assurance, reporting, and continuous quality improvement
  • Participate in multidisciplinary team meetings, trainings, and case reviews
  • Work collaboratively with internal teams and external partners
  • Contribute to continuous program development and quality improvement initiatives
Desired Qualifications
  • Familiarity with Medi-Cal, CalAIM, and managed care systems preferred
  • Strong understanding of medical terminology and chronic health conditions
  • Knowledge of local housing resources, HMIS, Continuum of Care systems, and community-based services
  • Demonstrated ability to provide trauma-informed, client-centered, and strengths-based services
  • Excellent interpersonal, organizational, and written communication skills
  • Proficient in documentation and case noting in electronic health management systems
  • Ability to apply professional judgment to complex issues, manage multiple priorities, and work both independently and collaboratively
  • Excellent communication, interpersonal, and problem-solving skills
  • Excellent planning, organizing, prioritization, and time management skills
  • Able to work in a fast-paced, challenging, and multi-cultural environment
  • Ability to maintain positive, professional relationships with clients, colleagues, government agencies, and community partners
  • Demonstrated knowledge of community resources and social service systems

World Relief mobilizes volunteers and church networks to deliver aid and development for vulnerable people, especially refugees and crisis-affected communities. Working through about 6,000 churches and 95,000 local volunteers, it coordinates programs funded by donations, grants, and sponsorships, including private refugee sponsorships like Welcome Corps. It distinguishes itself by a faith-based, church-led model that mobilizes religious communities alongside secular funders to implement aid programs. Its goal is sustainable support for vulnerable populations, successful refugee resettlement, and stronger, resilient communities.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$120K

Headquarters

Baltimore, Maryland

Founded

1944

Simplify Jobs

Simplify's Take

What believers are saying

  • Served 3.3 million globally and 44,000 U.S. immigrants in FY2024.
  • SCOPE Project enhances health in Haiti, Kenya, Malawi, South Sudan.
  • Expands with Spokane Valley office and Imperial Apartments in 2024.

What critics are saying

  • Federal agents detain 17,000 refugees nationwide starting January 2026.
  • USAID shutdown halts SCOPE and international programs within 6 months.
  • Executive orders create $3.5 million funding gap since February 2026.

What makes World Relief unique

  • CEO Myal Greene's Rwanda-developed church model equips churches in nine countries.
  • Partners with 6,000 churches and 95,000 volunteers for refugee resettlement.
  • Delivers immigration legal services and trauma counseling via local networks.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Wellness Program

Company News

World Relief
Jan 20th, 2026
One Year Later: When Policy Changed, the Church Responded

One year later: when policy changed, the church responded. One year ago, a series of sweeping executive orders drastically reshaped how the United States engages with people experiencing vulnerability - suspending the U.S. Refugee Admissions Program, pausing foreign assistance, shuttering USAID, restricting asylum access and expanding immigration enforcement. These changes created immediate and tangible consequences for World Relief's work: Thousands of recently-arrived refugees were left without promised resettlement support, and critical global programs ranging from maternal health to trauma recovery were slowed or halted entirely. This unfolded against a backdrop of escalating global need, where more people than ever are being forced to flee their homes due to conflicts, disasters and climate crises. For many, these policies have meant the difference between safety and danger, stability and chaos, hope and despair. In recent weeks, the crisis in the U.S. has escalated steeply. On the second weekend of January 2026, federal immigration agents detained dozens of lawfully present refugees in Minnesota, including children. The agents, some dressed in plain clothes, lured refugees out of their homes. They were transported to holding facilities and then, in many cases, out of the state. This is a five-alarm fire. These are not the 'worst of the worst;' these are innocent children and families who fled the worst wars and persecution imaginable, who were invited by the American people to become Americans under the terms of American law. And while these initial incidents occurred in Minnesota, World Relief is preparing now for what World Relief anticipate will be a nationwide expansion - one that threatens hundreds of thousands of refugees across the country, including over 17,000 that World Relief serve at World Relief. Yet, in the midst of this storm, World Relief has remained anchored in its mission: to boldly engage the world's greatest crises in partnership with the local church. This past year, that mission compelled World Relief to respond - both in the U.S. and globally - with biblical conviction, using its voices and resources generously on behalf of those World Relief serve. Thank you for boldly standing in the gap alongside World Relief by advocating for justice, praying faithfully and embodying the compassion of Christ in a world tossed by division and fear. Today, as the storm continues to rage, will you continue to stand with World Relief? Will you help refugees in the U.S. stay? Together, World Relief can respond now and prepare for what lies ahead by providing urgent Immigration Legal Services to protect due process and family unity, emergency rental assistance, food support, flexible cash assistance and psychological care. The power of a church that responds. The response of the church in a moment of crisis was a lifeline for Zainab*, a Syrian refugee and widow who arrived in the U.S. with her five children in January 2025. Her youngest was just 18 months old. Days after landing, the initial federal resettlement assistance she was promised - resources to cover housing, food and basic needs - was revoked due to an executive order. With no local network and no language skills, Zainab faced an uncertain future. Thankfully, a local church that had been trained by World Relief to walk alongside their immigrant neighbors was ready to step in. Volunteers provided rent, meals, transportation and a caring community. Zainab's children enrolled in school. Even after the initial crisis, these volunteers continued walking with the family throughout the next year as they rebuilt their lives, providing English tutoring, help navigating the medical system and practical support like food and diaper donations. The story of this family, like so many others, was transformed by a church that stepped forward to stand in the gap, sending a clear message: You are not forgotten. That same message rippled to people in urgent need around the world. In Burundi and Chad, church networks distributed emergency food and water to families displaced by conflict. In South Sudan and Ukraine, congregations provided shelter, trauma care and spiritual hope in the midst of violence and war. These stories reflect just part of a much larger movement - a global response made possible through your support, reaching communities across continents with compassion and courage. Faithful advocacy in a difficult year. Alongside this practical response, advocacy played a key role in its Christian witness. Together, World Relief heeded Scripture's call to "seek justice. Defend the oppressed. Take up the cause of the fatherless; plead the case of the widow" (Isaiah 1:17). In the spring, World Relief released "A Christian Statement on Refugee Resettlement," signed by tens of thousands of believers from all 50 states. The statement called on leaders to resume the refugee program, increase the admissions ceiling and protect persecuted Christians and other vulnerable groups. World Relief also advocated for expanded Temporary Protected Status (TPS) for individuals facing danger in their countries of origin. World Relief stood with Pastor Ara Torosian of Cornerstone Church in West Los Angeles when he traveled to Washington, D.C. to speak on behalf of Iranian Christians in his congregation who had been unjustly detained while lawfully seeking asylum. With its support, he met with lawmakers and shared their stories. Several have since been released. World Relief helped lead a coalition urging U.S. leaders to prioritize the return of thousands of Ukrainian children, who were abducted and taken to Russia, as a central condition in any peace agreement. In October, World Relief joined evangelical leaders in thanking First Lady Melania Trump for her involvement. Soon after, World Relief celebrated the release of eight children - a hopeful step amid ongoing advocacy for the thousands still missing. And World Relief rallied its network to defend PEPFAR (President's Emergency Plan for AIDS Relief), a life-saving global health initiative. Proposed cuts threatened decades of progress, but with broad Christian support and constituent engagement, the White House preserved this vital funding. Through every effort, World Relief has sought to reflect God's justice and compassion - defending dignity, restoring hope and uplifting the vulnerable. Standing strong with those in need. The challenges of this past year have reaffirmed an enduring truth: Hope does not originate in government or policy. Hope takes root when God's people act with courage and conviction. One year later, World Relief remain steadfast. The executive actions that reshaped humanitarian engagement have left lasting scars, yet they've also revealed the enduring faithfulness of the church. In the midst of a shifting landscape, people like you have met urgent needs with courage and compassion, affirming the dignity and worth of those World Relief serve. As World Relief journey through 2026, World Relief remain focused on partnering with churches and communities to boldly engage the world's greatest crises, both globally and locally. In the current moment, World Relief is mobilizing to protect over 17,000 refugees - 4,400 families - under its care through: * Urgent Immigration Legal Services to protect due process and family unity * Emergency rental assistance to prevent homelessness when a working adult has been detained * Food support for families that in which a working adult is in custody * Flexible cash assistance when adults are unable to work due to fear of detention * Psychological care and trauma-informed support * Providing emergency food aid and equipping families to grow their own food in areas devastated by conflict and hunger. * Delivering health services, trauma care and mental health support to help families heal and rebuild. * Empowering refugees and immigrants through job training, legal services and education. * Equipping churches to offer biblical hospitality and become places of welcome and belonging. * Sustaining a presence in underfunded crisis zones, meeting urgent needs and investing in long-term resilience. These goals are ambitious, but World Relief is guided by the biblical call to seek justice and to use its voice on behalf of the vulnerable. World Relief believe World Relief is blessed as a nation not to keep for ourselves, but to bless others, extending the compassion, influence and resources entrusted to World Relief for the good of its neighbors. Thank you for walking with World Relief through a year of challenge and transformation. People like you are bringing relief and building resilience on the path toward flourishing around the world. One of the best ways to ensure people receive urgent help when and where they need it most is by joining World Relief as a monthly giver. Learn how your steady generosity can change lives around the world. *The individual's name has been changed in this article. Myal Greene has a deep desire to see churches worldwide equipped, empowered, and engaged in meeting the needs of vulnerable families in their communities. In 2021, he became President and CEO after serving for fourteen years with the organization. While living in Rwanda for eight years, he developed World Relief's innovative church-based programming model that is currently used in nine countries. He also spent six years in leadership roles within the international programs division. He has previous experience working with the U.S. Government. He holds B.S. in Finance from Lehigh University and an M.A. from Fuller Theological Seminary in Global Leadership. He and his wife Sharon and have three children.

World Relief
Jul 7th, 2025
2024 Year in Review

World Relief is excited to present the World Relief Western Washington 2024 year in review, highlighting the remarkable impact you've helped make possible.

South King Media
Oct 12th, 2023
Kent's Equity & Inclusion Speaker Series will be Oct. 26-27

The City of Kent is partnering with World Relief to bring their 'From Home to Home' exhibit as part of the Race and Equity Speaker series, with sessions for residents on Oct. 26-27, 2023.

The Christian Post
Sep 21st, 2023
Open Doors warns 'America no longer the safe haven' for persecuted Christians it once was

The Christian persecution watchdog organization Open Doors US teamed up with the Evangelical humanitarian agency World Relief to release the latest edition of their "Closed Doors" report.

World Relief
Sep 13th, 2023
4 Things We've Learned Working with Care Groups

When World Relief launched the USAID-funded SCOPE Project ( Strengthening Community Health Outcomes through Positive Engagement ) four years ago, we were motivated by the idea of making health services as accessible as possible for women and children in some of the hardest-to-reach areas in Haiti, Kenya, Malawi and South Sudan.

INACTIVE