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Customer Experience Specialist
Confirmed live in the last 24 hours
Locations
Mira Loma, Jurupa Valley, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Writing
Word/Pages/Docs
Requirements
  • High school graduate; 2 or 4 year college graduate preferred
  • Prior experience in a rental environment preferred
  • Ability to effectively communicate verbally and in writing
  • Effective interpersonal skills with customers and employees
  • Computer proficiency to include Microsoft Word and Excel
  • Solid math skills
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
  • Resourceful and well organized; efficient and detail oriented
  • Ability to adapt to frequent change in a high pressure environment
  • Strong sense of responsibility and desire to complete tasks properly
  • Ability to work independently or as part of a team
Responsibilities
  • Manage inbound phone calls, online inquires and customer walk-ins
  • Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
  • Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
  • Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
  • When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance
  • Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off
  • Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
  • Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods and services timely and accurately
  • Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles
  • Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and/or meetings
  • Perform shipping and receiving of materials and coordinate vendors for both
  • Operate forklift and necessary machinery to load and unload shipments
  • Assist customers in trouble shooting potential mechanical and electrical issues
  • Assist service personnel as necessary in performing simple maintenance and mechanical repairs
  • Participation in Xylem Watermark volunteer activities
Xylem

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Benefits
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential