What You’ll Be Doing:

• Serve as the product expert and mental health advocate for an enterprise book of business
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. 
• Own the customer lifecycle from implementations to engagement strategies to contract renewals. This will include:
• Timely action plans
• Census file management
• Engagement communication ideation, strategy & execution
• Business review creation and presentation to senior HR executives and business leaders
• Insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvementsProvide sales support as needed

What we expect from you:

• A minimum of 5 years experience in account management, customer success, implementation or healthcare management
• A deep passion to transform the U.S. healthcare system, especially mental health
• Previous experience in the B2B2C vendor space 
• Outstanding communication skills with a thoughtful and collaborative approach to relationships
• High integrity organizational skills and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Humility, resourcefulness, directness, ambition, professionalism
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Experience in upselling and retaining customers to drive additional revenue
• Creative use of problem-solving skills to ensure our partners are completely satisfied
• Ability to reconcile data from multiple sources to continually drive value
• Willing and able to travel as necessary (approx. 15%)
• Bachelor’s degree or higher, preferred

What we’d love to see:

• You have experience using SaaS-based solutions and platforms
• You have experience using data visualization techniques to present key findings
• You have experience with member communication strategies 
• You have a proven, successful track record of portfolio retention and growth  
• You have experience working cross-functionally with sales, marketing, operations, product, engineering, and design teams
• You have a demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system

• Big mission: we’re revolutionizing the mental health industry
• The challenge: make a big impact by joining a fast-growing team in its early stages
•  we offer health, dental and vision benefits as well as access to mental health care on Spring Health
• Great people: make an impact on something that truly helps people alongside an incredible team
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status