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Senior Customer Success Manager
Posted on 2/19/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Requirements
  • A minimum of 5 years experience in account management, customer success, implementation or healthcare management
  • A deep passion to transform the U.S. healthcare system, especially mental health
  • Previous experience in the B2B2C vendor space
  • Outstanding communication skills with a thoughtful and collaborative approach to relationships
  • High integrity organizational skills and attention to detail
  • Ability to thrive in a fast-paced and high-pressure environment
  • Humility, resourcefulness, directness, ambition, professionalism
  • Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
  • Experience in upselling and retaining customers to drive additional revenue
  • Creative use of problem-solving skills to ensure our partners are completely satisfied
  • Ability to reconcile data from multiple sources to continually drive value
  • Willing and able to travel as necessary (approx. 15%)
  • Bachelor's degree or higher, preferred
  • You have experience using SaaS-based solutions and platforms
  • You have experience using data visualization techniques to present key findings
  • You have experience with member communication strategies
  • You have a proven, successful track record of portfolio retention and growth
  • You have experience working cross-functionally with sales, marketing, operations, product, engineering, and design teams
  • You have a demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
Responsibilities
  • Serve as the product expert and mental health advocate for an enterprise book of business
  • Develop and maintain positive working relationships with multiple customers and consultants
  • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics
  • Own the customer lifecycle from implementations to engagement strategies to contract renewals. This will include:
  • Timely action plans
  • Census file management
  • Engagement communication ideation, strategy & execution
  • Business review creation and presentation to senior HR executives and business leaders
  • Insightful, data-based recommendations
  • Work cross-functionally to provide key customer feedback and process improvementsProvide sales support as needed
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
Benefits
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic