Account Director

Responsibilities:

• Act as owner of client accounts, keeping teams apprised of all activities at the account level while maintaining excellent client satisfaction.
• Manage account financials and monitor ongoing team profitability.
• Ensure that project timelines are maintained, track milestones and process improvements at the account level, and report regularly to client contacts on account health.
• Work with account representatives to establish client-specific standard requirements (as needed) and manage change control throughout the project lifecycle.
• Act as subject matter expert for client-specific processes/functionality, clinical study protocols, and capabilities of endpoint products.
• Report project health and profitability to internal and external stakeholders.
• Act as leader, coach and mentor to other Account Management team members and client assigned teams.
• Support Business Development in both new client acquisition and existing clients.
• Provide Audit support for assigned account(s).
• Create and promote a work environment which encourages honesty, transparency, growth and success.
• Participate in account level CAPA management. 

Education:

• Bachelor’s degree or equivalent and/or appropriate experience
• PMP certification a plus

Experience:

• 7+ years of experience in software project management with a proven track record of successful project completions, understanding technical concepts of the project, and managing internal and external project teams.
• Leadership experience with proven record of management.
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Prior experience with account / program management.
• Knowledge of regulatory guidelines such as 21 CFR Part 11 and GxP.

Skills:

• Strong leadership and interpersonal skills with the ability to work effectively with a wide variety of professionals including executive level.
• Extremely strong attention to detail with exceptional organizational skills and proven ability to multi-task.
• Excellent time management skills with the ability to meet aggressive timelines and be agile.
• Ability to work autonomously.
• Excellent oral and written communication skills, ability to send and receive clear, concise and professional communications, both internally and externally.
• Ability to think strategically, from the client’s perspective, and demonstrate curiosity.
• Ability to build and maintain strong relationships built on trust.
• Ability to demonstrate what good is, have difficult conversations, and motivate others while keeping them accountable.
• Ability to build strong teams that take initiative and strive for outstanding quality and service.