Quality Assurance Manager
Posted on 11/2/2022

5,001-10,000 employees

Public transportation
Company Overview
The MBTA was formed partly to subsidize existing commuter rail operations
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Quality Assurance (QA)
Software Testing
QA & Testing
  • Bachelor's Degree from an accredited institution
  • Five (5) years of experience in quality assurance, vendor management, and/or technology design/testing/implementation/operation
  • Supervisory experience
  • Experience with developing, implementing and/or overseeing test plans and test reports
  • Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts and technical requirements
  • Effective organizational, analytical, time management, interpersonal and multi-tasking skills; attention to detail
  • Experience using online collaboration and tracking tools (e.g. Slack, Asana, Basecamp, Jira, etc.)
  • The ability to work effectively with a diverse workforce
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience with software testing, including front-end, back-end and integrations
  • Experience with quality assurance for highly specialized devices/hardware
  • Experience working with the output of a development team who you do not directly supervise and cannot directly control
  • Experience with performance and/or security testing
  • Experience working in transit, with or in a government agency, or similar environment
  • Experience with design/implementation/operation of a transit system technology or payment technology
  • Experience with defining, writing and enforcing technical requirements
  • Lead test strategy, balancing priorities such as test coverage, test quality, competing demands, and project schedule
  • Track and measure progress identifying, writing, and executing tests, and resolving defects
  • Identify systemic problems, inefficiencies, risks, and opportunities for improvement; work with design leads and vendor to develop and implement plans to address
  • Hire, train, and manage QA team
  • Manage QA team's review of test scripts and witnessing of test execution
  • Work with design leads and with vendor to set overall testing approach for different functional areas
  • Evaluate completeness of test coverage
  • Collaborate with design leads on implications of design changes to test scripts and implications of test findings to design
  • Monitor progress of vendor's compliance with contractual requirements
  • Evaluate ways to demonstrate compliance with a requirement, including whether test scripts effectively demonstrate it
  • Review certifications and test waiver requests
  • Develop processes to monitor updates in the compliance matrix, a vendor-maintained table that tracks their progress toward meeting over 7,000 contractual requirements
  • Notify stakeholders of updates to compliance matrix, coordinate their review of changes, and manage preparation of comments and their transmittal to vendor
  • Work with vendor to track, communicate, and validate deployment of features and bugfixes to Model Office environment
  • Hold vendor accountable for Model Office equipment availability