Transcon Manager

Job Description

Major Duties and Responsibilities:

Customer:

• Actively develop and retain Transcon business together with the sales and account management teams.
• Complete sales and retention calls per company guidelines.
• Provide proactive pricing alternatives, routing solutions and technical assistance to customers.
• Take an active role in the transition of new business/updates to existing business.
• Maintain personal relationships with customers at all levels.
• Keep customers updated on market conditions, new technology, and other value added services.

People:

• Support District recruiting strategies for new employees.
• Develop department personnel. 
• Review and conduct staff 1:1's and annual reviews timely. 
• Ensure and assist supervisors and key staff with goals and experiential learning.
• Facilitate effective department meetings.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Operations:

• Maintain accountability for execution within the department
• Maintain accountability for departmental District Excellence measurements
• Proactively monitor exception reports to ensure Expeditors is meeting key expectations within the life of each shipment
• Maintain fundamental understanding of Expeditors operations systems
• Support the service provider program within the department, ensuring consistent and high level operational quality to our customers
• Collaborate with Service Provider Manager on service provider evaluations at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
• Ensure department is using all system tools to their fullest potential

Finance:

• Ensure that productivity and profitability goals for the Transcon department are met
• Ensure billing is completed timely and accurately
• Assist District Manager annual budget preparation
• Meet monthly with Branch Operations Manager and District Manager to review department financial P&L and productivity results and goals
• Attend accounting meetings and proactively work to maintain accounts payment within terms

Compliance:

• Promote compliance by following all company policies and regulations
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge:

• 5+ years domestic transportation experience
• Strong U.S. domestic transportation market knowledge

Skills:

• Proven interpersonal and communication skills
• Proven negotiation skills
• Microsoft Office skills (Excel, Word etc.)

Behaviors:

• Proven leadership background
• Professional appearance and attitude