IT Support Engineer II
Posted on 3/22/2023
San Francisco, CA, USA
Experience Level
Desired Skills
Android Development
  • 5 years of progressive experience and responsibility
  • Experience supporting enterprise SaaS applications (E.g. G Suite, Okta, Slack, Atlassian, etc.)
  • Experience in support and troubleshooting Mac OS and Windows platforms as well as iOS & Android mobile devices
  • Experience with conference room systems; installation and configuration
  • Experience in a fast-paced customer-facing environment, preferably within a technical organization or high-growth company
  • Experience working with and supporting executive-level individuals and white glove service
  • Passion. It's easy for you to keep up with the latest industry trends and experiment at home with new technologies
  • Resourceful. Ability to discover solutions through research, testing, discovery, Reddit, etc
  • Experienced. Provide insights and best practices and bring with you actionable items on day one
  • A good communicator with a personable demeanor and a positive attitude. You are organized, can read between the lines to understand business needs and prioritize your work accordingly
  • Be a point of contact and troubleshooting for the San Francisco office including conference room AV, Security/badge systems, technology on the desk, user endpoints, and more
  • Maintain a meticulous inventory of IT hardware
  • Schedule device repairs and replacements when needed
  • You will support a wide range of inbound requests and facilitate technical conversations with end-users and cross-functional partners
  • Support and resolve user requests of our SaaS applications: G Suite, Okta, Atlassian Cloud, Slack, etc
  • Provisioning/deprovisioning (User accounts, group membership, service access, etc.)
  • Create and supplement technical documentation for end users and team members alike
  • Support/cover for team members through vacations or other periods of absence
Desired Qualifications
  • Experience running a company physical office with little or no oversight
  • Experience with Identity Providers/SAML (Okta, OneLogin, etc.)
  • Previous experience in a rapidly growing startup environment
  • Experience managing vendor relationships

501-1,000 employees

Social news website & forum
Company Overview
Reddit's mission is to bring community and belonging to everyone in the world. The company operates a social news website and forum where content is socially curated by members.
  • Comprehensive health benefits
  • Flexible unlimited vacation days & monthly global wellness days
  • Family planning funds & 4+ months paid parental leave
  • Personal & professional development funds
  • Paid volunteer time off
  • Workspace & home office benefits
Company Core Values
  • Evolve: Only by continually improving and learning will we succeed.
  • Add Value: We constantly evaluate our work to ensure it’s adding value and bringing us closer to achieving our mission. It’s easy to fall into the trap of conflating activity with value. Adding value requires hard work, but not all hard work is valuable.
  • Default: Open The free flow of ideas and feedback is the lifeblood of a healthy organization, and Reddit must embrace it if we are to thrive.