Full-Time
IT Support Engineer II
Online community for diverse interests and discussions.
$43.32 - $65hourly
Senior, Expert
San Francisco, CA, USA
- 5 years of progressive experience and responsibility
- Experience supporting enterprise SaaS applications (E.g. G Suite, Okta, Slack, Atlassian, etc.)
- Experience in support and troubleshooting Mac OS and Windows platforms as well as iOS & Android mobile devices
- Experience with conference room systems; installation and configuration
- Experience in a fast-paced customer-facing environment, preferably within a technical organization or high-growth company
- Experience working with and supporting executive-level individuals and white glove service
- Passion. It's easy for you to keep up with the latest industry trends and experiment at home with new technologies
- Resourceful. Ability to discover solutions through research, testing, discovery, Reddit, etc
- Experienced. Provide insights and best practices and bring with you actionable items on day one
- A good communicator with a personable demeanor and a positive attitude. You are organized, can read between the lines to understand business needs and prioritize your work accordingly
- Be a point of contact and troubleshooting for the San Francisco office including conference room AV, Security/badge systems, technology on the desk, user endpoints, and more
- Maintain a meticulous inventory of IT hardware
- Schedule device repairs and replacements when needed
- You will support a wide range of inbound requests and facilitate technical conversations with end-users and cross-functional partners
- Support and resolve user requests of our SaaS applications: G Suite, Okta, Atlassian Cloud, Slack, etc
- Provisioning/deprovisioning (User accounts, group membership, service access, etc.)
- Create and supplement technical documentation for end users and team members alike
- Support/cover for team members through vacations or other periods of absence
- Experience running a company physical office with little or no oversight
- Experience with Identity Providers/SAML (Okta, OneLogin, etc.)
- Previous experience in a rapidly growing startup environment
- Experience managing vendor relationships
Reddit, Inc. is a leading company that fosters a vibrant and diverse online community with over 100,000 communities. With its user-driven content submission, voting, and commenting system, Reddit offers a unique platform for individuals to connect, share, and explore their interests. Joining Reddit means becoming part of a dynamic team that empowers users to dive into anything they are passionate about.
Company Stage
N/A
Total Funding
$2.1B
Headquarters
San Francisco, California
Founded
2005
6 month growth
↑ 1%1 year growth
↑ 16%2 year growth
↑ 32%Benefits
Comprehensive health benefits
Flexible unlimited vacation days & monthly global wellness days
Family planning funds & 4+ months paid parental leave
Personal & professional development funds
Paid volunteer time off
Workspace & home office benefits