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Full-Time

Head of Contributor Support

Posted on 6/18/2024

Scale AI

Scale AI

1,001-5,000 employees

Generative AI platform for enterprise data

AI & Machine Learning
Data & Analytics
Industrial & Manufacturing

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Proven leadership experience in user experience/success, community management, or related fields within a tech-driven environment.
  • Strong strategic thinking and ability to lead cross-functional initiatives to enhance contributor experience and satisfaction.
  • Excellent communication and interpersonal skills, with a track record of building and mentoring high-performing teams.
  • Experience in working closely with product and engineering teams to translate contributor feedback into actionable product improvements.
  • Analytical mindset with experience in utilizing data to inform strategy and decision-making.
Responsibilities
  • Lead and mentor the teams responsible for community management, support services, engineering collaboration, and knowledge base development.
  • Develop and execute a comprehensive contributor success strategy that encompasses community engagement, timely support, product feedback loops, and accessible knowledge resources.
  • Collaborate closely with Engineering and Product teams to ensure contributor feedback is integrated into product development and improvement.
  • Oversee the creation and maintenance of a robust knowledge base that empowers contributors with self-service resources and training.
  • Drive initiatives to measure and improve contributor satisfaction and success through data-driven insights and analytics.

Scale AI specializes in enhancing AI application development for a diverse range of clients, including top tech companies, startups, and government agencies, through its Scale Generative AI Platform. This platform not only expedites the development of AI applications but also integrates comprehensive services such as data collection, curation, annotation, model evaluation, and optimization via its Scale Data Engine. This robust technological synergy allows for effective application of generative models tailored to individual enterprise needs, positioning Scale AI as a leader in facilitating advanced AI solutions.

Company Stage

Series F

Total Funding

$1.6B

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

40%

1 year growth

98%

2 year growth

202%

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.