Global HR Operations Leader
Posted on 9/16/2023

5,001-10,000 employees

Experience management software
Company Overview
With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.
Provo, UT, USA
Experience Level
Desired Skills
Customer Service
Human Resources Information System (HRIS)
People & HR
  • 10-15 years of leading, managing and growing HR
  • Bachelor's degree and or equivalent preferred
  • Experience working in a fast-paced global technology company
  • Experience scaling HR Services across multiple countries
  • Strong customer service and partner mindset
  • Experience in building, inspiring and developing team of EX / HR specialists
  • Ability to be flexible and adaptable to changing priorities and to working with a globally distributed team
  • Strong project and program management skills, from concept, to planning, to implementation, to results measurement
  • Great organizational skills, high attention to detail, and an ability to complete competing priorities quickly
  • Exceptional oral and written communication skills
  • Operations skill set, continuous improvement mindset and passion for building systems and programs to scale, globally
  • Strong stakeholder management skills, can develop and maintain effective working relationships across all levels of an organization, especially senior level leaders
  • Strong data-driven approach, monitoring progress and measuring experience and effectiveness
  • Ability to maintain confidentiality and use outstanding judgment on a daily basis
  • A passion for understanding the business goals, finding solutions, and improving processes
  • Experience with SuccessFactors HRIS, Workday and ServiceNow
  • Knowledge of change management and workflow process mapping across the employee lifecycle
  • Lead the redesign and implementation of the current employee Support Experience and operations to scale with Qualtrics headcount and global growth
  • This role is responsible for continuous improvement as it relates to employee self-service. Continue to evolve and improve our employee self-service
  • Ownership for first contact for employees with the People team
  • Be a thought leader, set the direction and collaborate with leaders to identify highest impact initiatives to close EX gaps
  • Lead, coach, develop and inspire team members to plan, prioritize and execute assignments with exceptional service delivery and to enable our people, both managers and employees, to deliver on our vision to be a great place to work
  • Ownership of the design, implement, measure, improve and communicate experiences around the critical moments that matter in the employee lifecycle e.g. Orientation, Onboarding, Leave of Absence, Mobility through to Alumni
  • Partner with people and internal stakeholders on the end-to-end experience design to drive a consistent employee experience at scale globally
  • Ensuring the best infrastructure for our Qualtricians to interact with the People team [aka internal employee support portal] and find the information they need for all things along the employee lifecycle
  • Inspire an operational excellence culture and mindset within the EX Operations team and across the People team
  • Proactively partner with the People Systems leader to leverage People systems and technology (existing and new) to scale reducing administrative burden, enhancing employee experience and improving people data quality and integrity. Proactively streamlining processes and systems to improve ways of working and make them more efficient & scalable as our business grows
  • In Partnership with the internal EX program team, own the Employee experience roadmap, using insights from our employee listening programs to identify and deliver scalable ex programs to close gaps
  • Ensure our EX Operations team operates efficiently and aligns with our business objectives
  • Establish KPIs, metrics and operational dashboards to monitor internal employee support CSAT and ticket data, creating a regular cadence of reporting and reviews to drive continuous improvement
  • Own and implement, curate and maintain company policies and complete compliance audits
  • Evolve existing processes to ensure we are operating at scale as a company and leverage AI in all we do within the People organization to drive efficiency