Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.
Invitae is inviting applications from individuals with a background in human genetics and genomics to join our clinical team in providing remote support to clinicians and patients as part of our Clinical Consultation Services team. Team members are responsible first and foremost for providing an excellent customer service experience by being available to customers to answer clinical questions, talk through cases, and provide clinically useful information. They also provide customer service to patients with questions about the test process or results. This position requires a willingness to learn and a dedication to patient health. This is a unique opportunity to work closely with an experienced team of California-licensed laboratory directors, board-certified medical geneticists and genetic counselors, genomics scientists, bioinformaticians, and other professionals who aim to bring comprehensive diagnostic and preventive genetic testing to the world.
Schedule: Monday-Friday, 8:00am - 5:00pm EST
What you will do:
- Point person for client’s clinical inquiries (via phone and email)
- Review orders for clinical appropriateness and perform outreach as necessary
- Participate in or take leadership of particular operations and development projects as required
Who you are:
- Bachelor’s degree in genetics or a related field required
- Strong written and verbal communication skills
- Excellent organizational and task management skills
- Outstanding phone and interpersonal skills
- Experience in a CLIA diagnostic laboratory and familiarity with next-generation sequencing is beneficial
- Spanish-speaking is a plus
#LI-REMOTE
This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.
USA National Pay Range
$53,100—$66,300 USD
Please apply even if you don’t meet all of the “What you bring” requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.
Join us!
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We truly believe a diverse workplace is crucial to our company’s success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.
You can find a detailed explanation of our privacy practices here.
