Full-Time
Customer Service Representative
National Accounts Facilities
DH Pace
1,001-5,000 employees
Distributes door systems and services nationwide
No salary listed
Olathe, KS, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or GED is required.
- Two years of customer service experience or administrative work is preferred.
- Ability to work independently with little supervision.
- Ability to work in a fast-paced environment and reprioritize tasks.
- Excellent verbal and written communication skills.
- Proficiency with technical applications, including Microsoft Office Suites.
- Successful completion of employment verifications, a background check, a drug screen, and a driving record check if applicable is required before hire.
- Triage incoming customer calls requiring service or sales, understand customer needs, and schedule the appropriate service.
- Promote all products and services.
- Gather customer information to ensure accuracy for technicians.
- Enter detailed information into service tickets so dispatchers can match qualified technicians to customer needs.
- Represent the company professionally and provide good customer service and verbal communication.
- Maintain and promote a positive attitude toward customers regardless of the circumstances.
- Perform other assigned responsibilities.
- Two years of customer service experience or administrative work.
DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Olathe, Kansas
Founded
1926
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Simplify's Take
What believers are saying
- DH Pace added a fifth North Carolina location in February 2025.
- January 2025 Tampa Bay expansion widened its Florida footprint and distributorship coverage.
- Its 2025 annual report signals continued investment in growth and operating improvements.
What critics are saying
- OGD litigation shows trademark and unfair-competition disputes still consume management attention.
- Integration risk grows after the January 2025 Tampa Bay expansion and Florida partnerships.
- A family-owned, privately held structure limits transparency for hiring, margins, and capital allocation.
What makes DH Pace unique
- DH Pace surpassed $1 billion sales in 2023 across 60-plus U.S. offices.
- Its lifecycle building management bundles installation, service, and maintenance into recurring relationships.
- The 2025 annual report emphasizes safety, convenience, and aesthetics for built environments.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Floating Holidays
401(k) Retirement Plan
Company paid: Life insurance
Short-term Disability
Long-term Disability