Learning & Development Manager

Job Description

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following: 

• Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned

Qualifications

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.  Previous L&D experience is an asset.
• University degree in Hotel/Restaurant Management or related discipline a strong asset
• Proven track record in needs assessment and facilitation of  training programs in driving service excellence results
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
• Ability to analyze data and trends and create strategies for improvement

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.