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Records Support Coordinator
Confirmed live in the last 24 hours
Lewiston, ME, USA
Experience Level
  • Two years experience in an office environment in a function that required ability to prioritize and adjust to business/customer demands
  • Dependable and passionate about excellence in patient care
  • Discretion with sensitive information and diligence in following protocol
  • Able to adapt rapidly to process changesTeam orientation in order to work effectively internally and externally on behalf of Grand Rounds
  • Thrives in a fast-paced environment and a quick learner
  • Ability to prioritize a variety of tasks with good follow-through skills
  • Strong organization skills and attention to detail
  • Your primary objective is to support Member Care and Clinical teams in providing services to our patients. Duties may include:
  • Uploading physical medical records into our system while ensuring HIPAA compliance
  • Submit records requests and transfer them into our system for review
  • Review and understand data in spreadsheets and dashboards to correctly assign Care Coordinators and Records Specialists to various service types
  • Manage task queues with other members of your team in an efficient and timely manner
  • Understand and follow our HIPAA compliant records storage room processes
  • Verifying data integrity and using Google, phone calls and/other resources
  • Assist with the processing of pathology task, packet creation and/or slide submissions/retrieval for our EMO service line
  • Demonstrate drive and self motivation to provide resource and support where it is needed to support our customers and a variety of teams
  • Speak clearly, confidently and have a friendly phone demeanor
  • Have great problem solving and investigative skills, verifying doctors and locations with minimal information
  • Be able to handle a fast-paced dynamic environment with competing priorities
  • Demonstrate good judgment to appropriately manage all scenarios
  • Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc
  • Demonstrate adaptability by quickly shifting between tasks
Grand Rounds

501-1,000 employees

Personal care platform
Company Overview
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Core Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way