Facebook pixel

Central Operations Certificates Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • A passion for providing an amazing experience to internal stakeholders and clients
  • A constant desire to go above and beyond for clients
  • Excellent oral and written communication skills, as well as superior client service and problem solving skills
  • High School diploma/GED required; 2 years of college preferred
  • 2+ years of direct P&C certificate experience
  • 2+ years of direct P&C account management experience
  • Intermediate to advanced proficiency in Microsoft Excel and/or Google Sheets required
  • Basic SQL skills are a huge plus
  • Ability to understand and learn new systems, many of which are proprietary
  • Full management of the onshore and offshore certificates team
  • Performance management of both people and process
  • Monitor daily certificates requests to ensure that we are consistently meeting or exceeding minimum SLA expectations
  • Responsible for making sure that all certificate requests are issued correctly and within our SLAs
  • Manage both on-demand and renewal certificate needs for all clients
  • Be the main point of contact for escalations from clients, service team members and producers
  • Understand and constantly strive to improve the process of issuing certificates. Improvements need to increase accuracy with minimal change in spend
  • Create a strong feedback loop between stakeholders and your team. This individual must build trust through experience, excellent communication skills and service delivery
  • Build and maintain a relationship with our product and technology teams in order to advocate for improvements and better client experience
  • Regularly present to Operations and Business leadership on the overall status of the certificates service through regular service delivery meetings
  • Grow the team in line with the business growth of Newfront
  • Create career growth paths for onshore, full time employees
  • Potentially own other centralized services, particularly related to other forms of Proofs of Insurance
Newfront Insurance

501-1,000 employees

Newfront is the modern commercial insurance brokerage.
Company Overview
Newfront's mission is to supercharge insurance professionals with technology. The company is building a technology-enabled insurance brokerage.
Company Core Values
  • Empower people
  • Ambition
  • Question dogma
  • New standards