Remote Customer Support

Dutch, Digital Music Service

Posted on 11/6/2023

INACTIVE

1,001-5,000 employees

Remote customer experience services and content moderation

Company Overview

ModSquad is a leader in the Customer Experience Service industry, providing comprehensive services including customer support, content moderation, and social media services to top global brands. The company stands out for its unique approach to remote work, utilizing its proprietary, patent-pending security platform, Cubeless, to support a secure and efficient distributed workforce. With a team of highly experienced and empathetic professionals, ModSquad offers unparalleled customer service, setting it apart from traditional outsourcing companies.

Consumer Goods

Company Stage

N/A

Total Funding

$2.1M

Founded

2007

Headquarters

Sacramento, California

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↑ 3%

2 year growth

↑ 37%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

CategoriesNew

Customer Success & Support

Requirements

Customer Support experience providing support via 4-6 concurrent chats (inbound messaging)
Ability to quickly identify any and all issues the customer may have
Ability to maintain high engagement with both the project team and customers
Someone who wants to help the customer, not just move to the next one
People who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
Professional/business-level proficiency in Dutch and English
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8GB RAM or better
Dual monitors highly recommended
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time

Do you have a Chat/Messaging - Customer Support background?

Do you enjoy working remotely and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

As a member of this team, you will respond to customer inquiries via inbound messages in Dutch.

Commitment:

25 hours per week (8 hours required over Saturday and/or Sunday)

90 days

Qualified applicants will need to have a language assessment in Dutch and English, to ensure adequate proficiency.

Orientation specifics (all times Pacific Daylight Time):

Begins: 01/22/2024

Training: 3 days, 4 AM - 1 PM

Nesting: 15 days, 4 AM - 1 PM

Production: Daily, 7 AM - 10 PM. At least 8 hours required over Saturday and/or Sunday

What We Are Looking For:

Customer Support experience providing support via 4-6 concurrent chats (inbound messaging).
Ability to quickly identify any and all issues the customer may have
Ability to maintain high engagement with both the project team and customers
Someone who wants to help the customer, not just move to the next one
People who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
Professional/business-level proficiency in Dutch and English.

WorkSpace Requirements:

Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8GB RAM or better
Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.