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Full-Time

Chat and Customer Service Specialist

Posted on 6/25/2024

Cirkul

Cirkul

201-500 employees

Reusable water bottle with flavor cartridges

Consumer Goods
Hardware

Entry

Tampa, FL, USA

Category
Customer Success & Support
Customer Experience
Customer Support
Customer Success
Required Skills
Communications
Customer Service
Requirements
  • Associate degree or higher
  • Experience working in a fast paced customer driven environment
  • Comfortable working across multiple communication channels including phone, email, chat, etc.
  • Exceptional communication skills both written and verbal
  • Strong typing and computer skills
Responsibilities
  • Troubleshoot customer questions, issues, or complaints quickly and efficiently
  • Master internal management system to help customers effectively
  • Think creatively to optimize customer experience
  • Provide high-quality customer service and relay customer insights
  • Communicate clearly and consistently with customers

At Cirkul, employees thrive in an environmentally conscious atmosphere that prioritizes sustainability through innovative cartridge technology for water flavoring. This technology not only sets new industry standards by reducing the use of plastics and shipping resources but also offers over 50 natural flavor options, demonstrating a commitment to both environmental responsibility and consumer health. Working here means contributing to these meaningful initiatives while being part of a forward-thinking team engaged in transforming the beverage industry.

Company Stage

Series C

Total Funding

$111.7M

Headquarters

Tampa, Florida

Founded

2016

Growth & Insights
Headcount

6 month growth

16%

1 year growth

67%

2 year growth

458%