Technical Account Manager
Posted on 2/8/2024
INACTIVE
Contentful

501-1,000 employees

AI-powered platform for managing and delivering digital content.
Company Overview
Contentful stands out as a leading content platform, leveraging AI to unlock an organization's digital content and transform it into a strategic business asset. With a focus on collaboration, speed, and scale, it empowers digital teams to drive business momentum, serving nearly 30% of Fortune 500 companies. The company's distributed team fosters a culture of technical innovation and industry leadership, making it an ideal workplace for those seeking to shape the future of digital content experiences.
AI & Machine Learning
Data & Analytics
B2B

Company Stage

Series F

Total Funding

$349.6M

Founded

2013

Headquarters

Berlin, Germany

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

7%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
Sales
JavaScript
React.js
Node.js
Ruby
Java
iOS/Swift
REST APIs
CategoriesNew
Software Engineering
Requirements
  • Great rapport-building skills
  • Ability to simplify complex problems and find solutions collaboratively
  • Proven track record of developing relationships with internal teams and external clients
  • In-house SaaS cross-functional team experience and proven collaborative success
  • Confident in speaking to C-level executives and be able to influence key stakeholders
  • Experience working concurrently with Success, Sales and other departments
  • Demonstrated ability to meet goals, deadlines and key milestones
  • Experience in a similar technical consulting, Solution Engineer, Solution Architect or Implementation Manager role at a SaaS company
  • Excellent communication and presentation skills and confidence in conveying knowledge to a technical audience
Responsibilities
  • Lead from the front by promoting technological advancements understanding the impact on business strategies and transforming this into client growth
  • Partner with internal teams like Customer Experience, Product Management, Research and Engineering teams to build the right strategies to deliver customer value
  • Bring a structured customer-centric thought approach and proven ideation and iteration process to Contentful that is based on TAM best practices as well as experience
  • Make recommendations about how to best leverage design knowledge and expertise within the internal teams and, more broadly, your Customer base
  • Be responsible for multiple work streams and strategically leverage resources to achieve goals
  • Build, maintain and foster key client relationships and always ensure both parties are aligned in terms of goals and ambitions
  • Communicate openly and frequently to teammates, internal stakeholders and leaders about risks and opportunities within your Customer base as well as opportunities for Contentful to enhance its portfolio to Customers further
  • Buildup and develop a considerate, customer-focused Technical Account Management methodology that evolves through iterative processes and customer feedback
  • Contribute to our overarching desire to see our customers succeed through growth and adoption endeavors and lead at least 2 initiatives in this area eg: adoption mapping, OKRs, maturity models, playbooks, training etc
  • Mentor, guide, and nurture some of our finest talent on what it takes to really be the advocate in the field for our customers. This will see you partner with the likes of our talented, passionate Support Engineers and expand their toolbox
Desired Qualifications
  • Experience in any of the following programming languages: Javascript, Ruby, Node.js, .NET, Swift, Java, Python
  • Understanding of web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs or experience with mobile development