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Full-Time

Customer Service Sr Analyst

C12, Sioux Falls--Hybrid

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking solutions

Fintech
Financial Services

Compensation Overview

$66.2k - $99.4kAnnually

+ Incentive Awards + Retention Awards

Senior

Sioux Falls, SD, USA

Hybrid position.

Category
Customer Success Management
Sales & Account Management
Requirements
  • 5-8 years of previous cash management and financial services experience preferred
  • Consistently demonstrate clear and concise written and verbal communication
  • Aptitude for utilizing reporting tools and applications
  • Proven organizational skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment
  • Bachelor's degree/University degree or equivalent experience
Responsibilities
  • Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
  • Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
  • Ensure transactions are executed timely and accurately
  • Identify and implement process improvements and test new features/functions
  • Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
  • Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Its services encompass consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Citi operates in over 160 countries, utilizing its global network and technology to offer solutions tailored to its diverse client base. The company generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citi's extensive international presence and commitment to sustainability through ESG initiatives set it apart. The goal of Citigroup is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.

Company Stage

N/A

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
  • The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
  • Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.

What critics are saying

  • Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
  • Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.

What makes Citigroup unique

  • Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
  • The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
  • Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.

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