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Resource Planning Operations Analyst
Confirmed live in the last 24 hours
Des Moines, IA, USA
Experience Level
Desired Skills
  • Bachelor's degree or direct and applicable work experience
  • Minimum 2+ years of workforce management experience in a contact center environment, preferably in forecasting staffing models
  • Proven analytical and interpretive skills related to identifying causes and key factors, compare data and identifying alternative solutions
  • Advanced skills with Microsoft Office (Word, Excel, PowerPoint, and Outlook) product knowledge; Experience working with software dedicated to forecasting
  • Coaching and mentoring skills
  • Good judgment, reasoning, process improvement and problem-solving skills
  • Strong organizational skills and follow-through abilities with particular attention to detail
  • Demonstrated critical thinking, problem solving/troubleshooting and continuous process improvement skills
  • Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives and tasks. Flexible and adaptable to change
  • Naturally curious, with demonstrated abilities in making data-driven business decisions
  • Strong collaboration and team building skills, including success working in a team environment and capable of building and maintaining positive relationships with other staff, departments, and customers
  • Ability to use techniques in data manipulation and management to meet business reporting needs
  • Effective verbal and written communication skills with the ability to communicate complex concepts clearly and concisely across varying departments within an organization

1,001-5,000 employees

Mutual insurance provider
Company Overview
Wellmark’s mission is to provide a broad array of high quality, accessible, affordable, and cost competitive health insurance products and services. The company is committed to delivering affordable and sustainable healthcare options by collaborating with various health-care partners to ultimately deliver a greater quality of health and life to future generations.
  • Medical and prescription drug coverage
  • Dental coverage
  • Vision plan
  • Compensation: comprised of two components: base pay or annual salary, and potential pay from the Performance Incentive Program (PIP), awarded annually when financial and customer measures are successfully achieved.
  • Financial Benefits: competitive financial benefits through a generous 401(k) savings and investment plan.
  • Educational assistance
  • Pathways to Wellness incentives
  • Employee Assistance Program
  • Time off
Company Core Values
  • Use your strengths
  • Develop your story
  • Focus your health