Director – Solution Management

Job Description

We are seeking a strategic and collaborative Solutions Management leader to drive the development and execution of Community Growth Acceleration Program (CGAP) solutions that support key CGAP objectives, including client business performance, customer service, and community impact. This role focuses on internal product development and works closely with stakeholders such as NA Operations, NA Product, and Product teams to identify, design, implement, and optimize solutions aligned with Community OKRs, particularly AANR, CGAP revenue, and client satisfaction. The position will ensure strong alignment with Visa's product offerings for Community issuers and develop comprehensive resources to facilitate effective solution deployment and continuous improvement across teams.

Key Responsibilities:

• Lead CGAP Solution Strategy: Own the end-to-end roadmap for Community Growth Acceleration Program (CGAP) solutions, from conception through execution, to drive and measure performance against Community OKRs, including AANR, revenue, and client satisfaction.
• Stakeholder Collaboration: Build strong partnerships with internal teams such as NA Operations, NA Product, and Product groups, ensuring seamless identification, design, implementation, and continuous optimization of CGAP solutions aligned with business and community objectives.
• Sales Play Enablement: Represent the Community Accounts team in North America Sales Play initiatives, championing programs that leverage CGAP solutions to accelerate sales performance and support pilot launches for Community partners.
• Market Insight Synthesis: Gather, compile, and synthesize market and client insights, translating them into actionable guidance for the Product and Community leadership teams, influencing strategy and tactical execution to achieve key business metrics.
• Strategic Project Leadership: Independently design, structure, and lead complex, cross-functional projects that address a wide range of business challenges, ensuring solutions are innovative, measurable, and scalable.
• Program Governance: Develop and maintain guidelines and resources that align with GGAP and company strategy, ensure compliance with regulatory requirements, and deliver tangible impact for Community clients.
• Continuous Improvement: Monitor solution deployment, collect feedback, and drive a cycle of continuous improvement to optimize client and business outcomes.
• Executive Communication: Prepare compelling presentations and communications for executive audiences, effectively managing up and influencing decision-making at the highest levels.
• Championing Community Banking: Utilize a strong understanding of Community banking and mission-driven client segments to ensure that all solutions and strategies are relevant, impactful, and tailored to the unique needs of the communities served.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD• Over 10 years of experience in product management or sales strategy within financial services or technology sectors
• Demonstrated ability to quickly master new projects and deliver results independently
• Expertise in developing, securing buy-in for, and executing strategies that drive measurable business outcomes such as revenue growth
• Track record of successfully leading complex, cross-functional initiatives across diverse teams
• Advanced skills in market analysis to inform data-driven decision making and strategic planning
• Strong problem-solving abilities with a client-centric approach
• Experienced in executive-level communications, presentations, and stakeholder engagement
• Deep understanding of the payments industry, including community banking or mission-driven organizations
• Outstanding analytical proficiency and attention to detail
• Highly proactive, collaborative, and adaptable leader, exceptional presentation and communication skills
• Proven capabilities in project management, strategic analysis, and effective cross-team communication