Full-Time

Reservations Agent

The Hay-Adams at $25.43/hour

Posted on 9/9/2024

B. F. Saul Company

B. F. Saul Company

51-200 employees

Operates business-class hotels and accommodations

Real Estate

Entry

Washington, DC, USA

Position requires onsite presence in Washington, D.C.

Category
Inside Sales
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • High School diploma, general education degree, or international equivalent required, or six months experience in a related field preferred.
  • Typing skills and general computer experience required.
  • Reservations sales experience or prior work experience in a professional office environment preferred.
  • Word processing and spreadsheet programs are frequently utilized and experience in such computer programs is preferred.
  • Must be fluent in the English language.
  • Accurate listening, clarity in speaking, reading comprehension and writing ability in a professional context are required.
  • Must be able to write routine correspondences such as confirmation letters and emails.
  • Must have superior ability to use proper voice and tone for telephone conversation.
  • Must have basic number knowledge and the ability to add and subtract, multiply and divide basic two-digit numbers.
  • Must be able to understand American weight, volume and distance measurements, and how occupancy, average rate and RevPAR are calculated.
  • Must be able to follow detailed and complex sell strategy involving yield management and benefit selling.
  • Must be able to distinguish between different market segments.
  • Must know when decisions can be made on own and when managers must be involved.
  • Must be able to handle multiple tasks at the same time.
  • Must be able to work under pressure in a calm, professional manner.
  • Ability to sit, type, and use a computer screen for long periods required.
  • Ability to talk and listen through a headset for long periods required.
  • A working knowledge of the hotel’s property management system, Opera, is fundamental to this position.
  • Experience and proficiency with Microsoft office programs necessary.
Responsibilities
  • Answer all calls, internal and external, in a courteous and professional manner.
  • Minimize lost calls, as they are lost opportunities for making reservations and building revenue.
  • Abide by the guidelines of sell strategy, which requires first and foremost that Reservations Sales Agents probe the caller and describe the hotel benefits before quoting rates.
  • Learn and maintain an interest in detailed information about the hotel.
  • Consistently engage in top-down and up-sell strategies.
  • Be aware of the status of other hotels in our competitive set through a daily call around.
  • Know how to identify a VIP guest and understand and abide by the VIP guest procedure.
  • Know how to handle difficult calls and when to ask for help.
  • Consistently check accuracy of work by re-confirming details with caller.
  • Know when written requests or authorizations are required.
  • File work accurately.
  • Learn and follow different procedures for the various reservation sources.
  • Perform duties and tasks assigned by manager.

B.F. Saul Company Hospitality Group operates a range of business-class hotels, primarily targeting business travelers while also accommodating leisure guests. The company manages hotels under well-known brands like Intercontinental, Marriott, Leading Hotels of the World, Best Western, and Hilton, which helps attract a diverse clientele seeking reliable lodging. Their hotels are strategically located to cater to professionals attending business events, and they generate revenue through room bookings, event hosting, and additional services like dining. With a focus on maintaining high operational standards and continuous upgrades, the company aims to ensure customer satisfaction and a steady income stream. Employing around 1,400 hospitality professionals, B.F. Saul Company emphasizes teamwork and quality service, striving to deliver exceptional guest experiences.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bethesda, Ohio

Founded

1892

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid meeting spaces offers new revenue opportunities.
  • Growing interest in sustainable accommodations can attract eco-conscious travelers.
  • Rise of 'bleisure' travel allows for packages combining business and leisure amenities.

What critics are saying

  • Increased competition from boutique hotels offering unique experiences.
  • Remote work trends may reduce demand for business travel accommodations.
  • Labor shortages could lead to increased operational costs and service quality declines.

What makes B. F. Saul Company unique

  • Operates under renowned brands like Marriott and Hilton, ensuring high-quality service.
  • Leverages over a century of experience in real estate and banking for financial stability.
  • Strategically located hotels cater to business travelers attending conferences and meetings.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE