Full-Time
Reservations Agent
The Hay-Adams at $25.43/hour
Confirmed live in the last 24 hours
B. F. Saul Company
51-200 employees
Operates business-class hotels and accommodations
Real Estate
Entry
Washington, DC, USA
Position requires onsite presence in Washington, D.C.
Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Requirements
- High School diploma, general education degree, or international equivalent required, or six months experience in a related field preferred.
- Typing skills and general computer experience required.
- Reservations sales experience or prior work experience in a professional office environment preferred.
- Word processing and spreadsheet programs are frequently utilized and experience in such computer programs is preferred.
- Must be fluent in the English language.
- Accurate listening, clarity in speaking, reading comprehension and writing ability in a professional context are required.
- Must be able to write routine correspondences such as confirmation letters and emails.
- Must have superior ability to use proper voice and tone for telephone conversation.
- Ability to read, analyze and interpret general business reports.
- Ability to effectively relate to hotel guests and all hotel employees.
- Ability to convince and persuade, as well as apologize when necessary.
- Must convey pride, confidence and genuine emotion at all times.
- Must have basic number knowledge and the ability to add and subtract, multiply and divide basic two-digit numbers.
- Must be able to understand American weight, volume and distance measurements, and how occupancy, average rate and RevPAR are calculated.
- Must be able to follow detailed and complex sell strategy involving yield management and benefit selling.
- Must be able to distinguish between different market segments.
- Must know when decisions can be made on own and when managers must be involved.
- Must be able to handle multiple tasks at the same time.
- Must be able to work under pressure in a calm, professional manner.
- Ability to sit, type, and use a computer screen for long periods required.
- Ability to talk and listen through a headset for long periods required.
- A working knowledge of the hotel’s property management system, Opera, is fundamental to this position.
- Experience and proficiency with Microsoft office programs necessary.
Responsibilities
- Answer all calls, internal and external, in a courteous and professional manner.
- Minimize lost calls, as they are lost opportunities for making reservations and building revenue.
- Abide by the guidelines of sell strategy, which requires first and foremost that Reservations Sales Agents probe the caller and describe the hotel benefits before quoting rates.
- Learn and maintain an interest in detailed information about the hotel.
- Consistently engage in top-down and up-sell strategies.
- Be aware of the status of other hotels in our competitive set through a daily call around.
- Know how to identify a VIP guest and understand and abide by the VIP guest procedure.
- Know how to handle difficult calls and when to ask for help.
- Consistently check accuracy of work by: re-confirming details such as spelling, matching day and date, etc. with caller; double-checking reservations inputted from GDS prior to filing; recognizing and resolving discrepancies immediately; checking arrivals list daily and future arrivals periodically, especially during busy or sold-out periods.
- Know when written requests or authorizations are required.
- File work accurately.
- Learn and follow different procedures for the various reservation sources such as individual call-in, group, GDS, OTAs, and Sales office.
- Perform duties and tasks assigned by manager.
B.F. Saul Company Hospitality Group operates a range of business-class hotels, primarily targeting business travelers while also accommodating leisure guests. They manage hotels under well-known brands like Intercontinental, Marriott, and Hilton, which helps attract a diverse clientele seeking reliable lodging. The company focuses on owning and operating these branded hotels to ensure consistent quality and service. Revenue comes from room bookings, hosting conferences, and offering additional services like dining. With a dedicated team of nearly 1,400 professionals, they emphasize quality and teamwork to enhance guest experiences. Their goal is to maintain high operational standards and customer satisfaction, leveraging over a century of experience in the hospitality industry.
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Ohio
Founded
1892
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Working for a financially stable company with a century-long legacy offers job security and growth opportunities.
- Employees benefit from a strong workplace culture that emphasizes quality, teamwork, and exceptional service, fostering a positive work environment.
- The diverse portfolio of branded hotels provides employees with varied experiences and opportunities for career advancement within the hospitality industry.
What critics are saying
- The hospitality industry is highly sensitive to economic downturns, which could impact job security and revenue.
- Dependence on business travel means that any significant shift towards remote work or virtual meetings could reduce demand for business-class hotels.
What makes B. F. Saul Company unique
- B.F. Saul Company Hospitality Group leverages over a century of experience and financial stability, setting it apart from newer entrants in the hospitality industry.
- Their strategic partnerships with renowned brands like Marriott, Hilton, and Intercontinental allow them to attract a diverse clientele, ensuring high occupancy rates.
- The company's focus on business travelers and strategic locations near conference centers and business hubs provide a competitive edge in the business-class hotel market.