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Director of Payer Enrollment
Confirmed live in the last 24 hours
Experience Level
  • 8+ years of experience working in an operations position, ideally within an Enterprise SaaS, healthcare, or technology company
  • Deep subject matter expertise in the Payer Enrollment space (ideally working with multiple clients)
  • Experience with high volume enrollments at scale (at least 1k per month)
  • Excellent communication and influencing skills; proven experience of influencing other teams/groups where their support is critical to success
  • An amazing team player, understanding cultural barriers and bridging business gaps
  • Solid Project Management experience and ability to oversee multiple initiatives at once
  • Strong analytics and reporting background, with the ability to build scorecards/dashboards independently
  • An ability to identify upstream blockers, prioritize solutions and communicate effectively
  • Previous work experience developing and implementing process redesigns transitioning from current-state to future-state
  • Implement new, as well as optimize existing, tools, processes, systems, and products that streamline the Payor Enrollment team's work and increase their efficiency/accuracy (i.e standardized playbooks, communication templates, training materials, resource guides, automation features, advanced tooling, etc.)
  • Lead the tracking and measurement of team KPI's as it relates to performance, capacity, margin, and growth targets
  • Owning, measuring, and providing insights on renewal forecasts, customer health, customer surveys, and product usage
  • Serve as the primary point of contact for customer-facing issues related to overall performance and/or quality to effectively resolve escalations
  • Develop (and maintain) a deep understanding of PE team processes, workflows, and tooling and translate that understanding into workflow and technology improvements
  • Constantly learn about industry best practices and bring new ideas to the organization about how to drive efficiency, growth and customer outcomes
  • Effectively develop leaders at various levels of professional tenure

51-200 employees

Medical credentialing & licensing service
Company Overview
Medallion's mission is to remove as much regulatory complexity as possible so that their customers and providers can focus on what they do best—providing care to patients.