Front Office Support Services

Who we are looking for

The position will support and maintain the production trading of multiple clients. The position will interface daily with the client’s Front Office Trade Management desk staff and act as a subject matter expert and escalation point. Position has daily Client SLA’s and must ensure the team meets internal deadlines in order for the client to trade on time. Triage complex front office product and trading queries. Familiarity with trading software, SQL, as well as excellent interpersonal skills in a Front Office Trading support role. Comfortable with order execution issues, product issues, and proficient in relationship building with trading staff.

Why this role is important to us

Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Role will include working with the Front/Middle/Back office daily. Build cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

What you will be responsible for

Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits. Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls. Assist in the review and verification process as needed. Ensure documentation protocols are followed. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members. Take active role in new employee onboarding. Research complex issues and inquiries.  Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date. Determine impact of activity to other areas. Make proactive recommendations and solutions for problem resolution. Interface with senior level internal and external clients and other departments on complex matters and inquiries. Ad-hoc reporting, including daily, weekly and monthly metrics. Engage in complex special projects and assignments including new client onboardings and integrations/upgrades.

In this role responsibilities include, but are not limited to:

• Take ownership of BAU issues across the Front and Middle office to resolution, engage teams as needed to maintain accuracy of Clients’ Order Management Systems (OMS) and Middle Office IBOR recordkeeping systems. Lead and manage the investigation and resolution of queries, bringing them together from a client support perspective.
• Collaborate with other teams to share approaches, develop best practices and improve team capabilities both pre and post client migration.
• Interact with the clients regionally and globally as needed to ensure the deliverables are met, participate in weekly /  monthly service review meetings as required.
• Manage the documentation of new or update existing operation controls and procedures.
• Track client feedback/requests and incorporate in FOS road map. Help standardise strategic solutions and best practices across clients for economies of scale, working with Global Delivery business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies.
• Act as a resource taking a leadership role in transformation and growth initiatives.

These skills will help you succeed in this role:

• Strong Front Office expertise, Charles River (CRD) and Middle Office IBOR recordkeeping system experience essential
• 10+ years of Investment Management operational support experience
• Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
• Strong written and verbal communication skills
• Excellent client facing & presentation skills
• Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.
• Motivated and team oriented individual who possesses the ability to work in an energizing environment while handling multiple tasks
• Capable of adapting and leading through change
• Proficient with Microsoft Office, SQL coding and accounting platforms
• Able to communicate effectively with clients and colleagues at senior levels

What we value

Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects.  Develops processes, procedures and controls.  Handles regular independent interaction with client contacts. Focus of job on performing complex tasks and providing business and technical expertise in support of multiple clients. Acts as an advisor to other areas of the organization.

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting.
• 6 plus years related industry experience including 2 years of operational trading & trading support experience minimum
• Working knowledge of Domestic and International financials and all related financial trading instruments
• Detailed understanding of Front/Middle/Back Office Finance Operations
• Strong leadership and attention to detail
• Ability to manage a team of 3-8
• Ability to develop business relationships within and outside the organization
• Excellent interpersonal, communication, organizational and problems solving skills
• Ability to multi-task, balance workload and work in a deadline oriented position
• Ability to meet aggressive SLA Deadlines
• Computer proficient including spreadsheet and database applications- Python/SQL/VBA/Macro experience
• Previous trading software experience

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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