Salary Range: 160000 to 200000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities

• Define the customer experience and internal workflow for all C&I customers; lead the Operations team to cover the functional areas of enrollment, adds/drops, billing, commissions, and customer service.
• Oversee and support complex billing processes for large and flexible load customers.
• Maintain oversight of commissions plans and provide support as needed.
• Lead regulatory initiatives, including staying informed on PUC/FERC developments, preparing filings, and submitting annual reports.
• Develop and formulate strategies to address current and future customer needs and market demands.
• Draft and review customer agreements, legal documents, and ad hoc contracts as required to support business operations.
• Collaborate closely with Supply, Sales, and Accounting to achieve company objectives.

Skills & Qualifications

• Proven experience working with Commercial & Industrial (C&I) customers with at least 10 years of experience in the retail electricity markets.
• Extensive experience in ERCOT and PJM markets.
• In-depth knowledge of energy industry standards and regulatory requirements.
• Strong analytical and problem-solving abilities.
• Excellent time management and organizational skills, with the ability to prioritize in high-pressure, multi-tasking environments.
• Self-starter with the ability to work independently in a dynamic start-up environment.
• Skilled at assessing and recommending improvements to streamline operational processes.