M365 & AI Infrastructure Engineer

M365 & AI Infrastructure Engineer

Reports to: Senior Manager, Workforce Productivity

FLSA Status: Full time, Exempt

The Opportunity

The AI Tools & M365 Integration Engineer will serve as a deep technical expert responsible for the administration, configuration, integration, and advanced support of enterprise AI tools within the company's Microsoft 365 productivity ecosystem.

This role will focus on maintaining AI tool configurations, integrating AI capabilities with Microsoft 365 products, and ensuring AI services are reliable, supportable, and aligned with enterprise security and governance standards.

The engineer will work closely with Workforce Productivity, Technology Transformation, Service Delivery, Microsoft 365, Identity, and Cybersecurity teams. The role will provide L2/L3 engineering support and help operationalize AI use cases developed through the company's broader AI enablement efforts.

Responsibilities

AI Tools Administration and Platform Ownership

• Administer, configure, maintain, and troubleshoot enterprise AI tools and approved AI platforms.
• Own platform settings, access controls, feature configurations, connectors, integrations, and operational standards for AI services.
• Monitor platform health, service changes, licensing, usage, and configuration dependencies to maintain reliable production services.
• Maintain technical documentation, configuration baselines, support procedures, and knowledge articles for AI platforms.

Microsoft 365 Integration

• Integrate AI capabilities with existing Microsoft 365 products, including Teams, SharePoint Online, OneDrive, Exchange Online, Power Platform, and related collaboration services.
• Support and administer Microsoft 365 Copilot, tenant configuration, licensing and connector infrastructure for approved ai agents.
• Configure secure integrations using APIs, Microsoft Graph, Entra ID application registrations, authentication, permissions, and connectors.
• Partner with Microsoft 365 platform owners to ensure AI capabilities align with existing architecture, governance, and support models.

Service Delivery and L2/L3 Engineering Support

• Serve as the L2/L3 escalation point for Service Delivery on AI tool incidents, configuration issues, access problems, integration failures, and complex user-impacting issues.
• Lead troubleshooting, root-cause analysis, vendor escalation, and long-term remediation for recurring AI platform issues.
• Support production readiness for new AI capabilities by defining support models, runbooks, monitoring, and operational handoff requirements.
• Develop PowerShell, scripting, or automation where appropriate to improve administration, reporting, provisioning, and support efficiency.

Cybersecurity and AI Enablement Alignment

• Partner closely with Cybersecurity to ensure AI tool configurations, integrations, permissions, and data access align with enterprise security and governance requirements.
• Implement approved controls for identity, access, data protection, application permissions, logging, monitoring, and secure use of enterprise AI tools.
• Work with Technology Transformation and business partners to operationalize approved AI use cases and integrate them with existing Microsoft 365 capabilities.
• Help translate new AI capabilities into secure, scalable, and supportable enterprise services without duplicating business-facing AI transformation ownership.

Qualifications

• 7+ years of progressive IT experience, including significant experience administering Microsoft 365, collaboration, automation, or enterprise SaaS platforms.
• Strong hands-on experience administering enterprise AI tools, Microsoft 365 Copilot, Copilot Studio, Azure AI services, or similar platforms.
• Deep working knowledge of the Microsoft 365 ecosystem, including Teams, SharePoint Online, OneDrive, Exchange Online, Power Platform, and Microsoft Graph.
• Experience configuring connectors, APIs, enterprise data sources, authentication, permissions, and platform integrations.
• Strong understanding of Microsoft Entra ID, application registrations, identity, access management, and enterprise authentication concepts.
• Experience providing L2/L3 technical support and troubleshooting complex platform, integration, access, and service issues.
• Good understanding of cybersecurity, data protection, AI governance, and secure integration practices.
• Strong documentation, communication, collaboration, and problem-solving skills, with a hands-on and service-minded approach.

Preferred Skills

• Experience with Microsoft 365 Copilot administration, Copilot Studio, Microsoft Foundry / Azure AI, Azure OpenAI, or related Microsoft AI capabilities.
• Microsoft AI and M365 certifications or Applied Skills credentials are preferred, including Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900), Microsoft 365 Administrator (MS-102), and relevant Microsoft Applied Skills for Copilot Studio, AI agents, or securing AI solutions.
• Practical experience using and supporting leading Generative AI platforms such as ChatGPT, Claude, Microsoft Copilot, and similar enterprise AI tools.
• Experience configuring AI agents, connectors, APIs, integrations, permissions, enterprise data sources, and authentication across Microsoft 365 services.
• Knowledge of Microsoft Purview, Defender, Entra ID, AI governance, Responsible AI, data protection, and security controls relevant to enterprise AI and Microsoft 365 integrations.
• Experience with PowerShell, Power Automate, Microsoft Graph API, scripting, and administration automation.
• Azure AI Apps and Agents Developer Associate or equivalent hands-on AI integration experience is a plus.
• Having SharePoint Development Experience is a plus.

Additional Information

This position requires travel to Meriton locations and customer sites across the U.S. Meriton is an Equal Opportunity Employer.

This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization.