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Bilingual Registered Nurse Care Manager
Remote, Full Time
Posted on 1/12/2023
INACTIVE
Locations
California, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Communications
Requirements
  • Must hold active Registered Nurse license issued by the state of California
  • At least 5 years of experience working for a health plan or at-risk provider
  • At least 3 years of experience in care coordination or case management
  • Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone
  • Strong understanding of cultural fluency
  • Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
  • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Google suite, email, and video conferencing
  • Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities
  • Bilingual - English/Spanish
Responsibilities
  • Primarily work with and support a caseload of individuals with complex medical needs
  • Work with individual to identify health/wellness goals and incorporate goals into a Shared Care Plan
  • Educate individuals on medical and behavioral health conditions (including medication) to improve health literacy
  • Provide medication reconciliation in collaboration with the individuals's pharmacy
  • Provide care management services such as coordinating prescriptions and completing prior authorizations
  • Track and assure that all required assessments and screenings are performed
  • Collaborate with multidisciplinary care team to identify and address barriers to care
  • Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians
  • Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
  • Consult with Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living
  • Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions
Desired Qualifications
  • A fantastic listener and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
  • Excellent communication skills
  • Takes accountability to resolve a patient's needs to the best of his/her/their abilities
  • Comfortable building relationships with new people
  • Zest for problem solving, seeking answers, and thinking outside the box
  • Detail-oriented and organized self-starter
  • Reliable and comfortable in an ever-changing environment
Pair Team

11-50 employees