Area Operations Manager

Description

Company Overview:

ARCXIS, headquartered in Houston, Texas, is the nation's number one engineering and inspections firm, touching 1 in every 7 new homes, and operating in over 28 states. Committed to innovation and excellence, our services help to build better quality homes, more quickly, at lower cost, and with less risk. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS unites extensive expertise into a single brand, offering nationwide coverage with a local touch. Our portfolio includes ABCO Construction Services, LLC, United Structural Consultants, and iPermit, amplifying our reach into the multi-family, multi-use, commercial, and pre-existing residential sectors. ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

General Overview of Position:

Seeking a dynamic person to join our Field Operations team in the Las Vegas, NV. The Area Operations Manager (AOM) leads the planning, recruitment, onboarding, administration, and quality assurance processes for our Field Operations department to ensure a high-quality inspection delivery result to our builder clients.

The AOM shall positively contribute to an environment that promotes clear values and ensures that corporate financial goals are met. The AOM shall align themselves with corporate policies, standards, objectives, and perform Quality Assurance metric analysis of self and staff as required.

Essential Functions of the Job:

• Manage and supervise daily field inspection services
• Lead communication with field staff, scheduling, builders, and trade partners
• Oversee and support all regional contracts and ensure that all operational activities run smoothly
• Effectively communicate with builder superintendents, city inspectors, and trades on given job sites
• Maintain positive business relationships and communication with builders and trade clients
• Supervise daily work. Assist delegating work assignments with scheduling
• Monitor controllable expenses to ensure financial targets are met or exceeded
• Manage regional cost of sale (COS)
• Monitor field metric reports and conduct quality audits to ensure all inspection activities are in accordance with policies and procedures, regulatory, legal, and ethical requirements, escalating issues to senior/executive management as necessary
• Maintain professional image as a trusted service-provider and partner through consistent adherence to brand standards, including proper appearance and maintenance of self & staff
• Manage field staff personal time off, timecards, overtime expense approval, and reporting
• Utilize effective time management skills while performing job duties
• Manage regional equipment logistics and inventory
• Prepare and deliver training to staff, builder, and trades. Maintain certification records for staff
• Provide authoritative, quick-decision making based on knowledge and experience
• Supervise and manage employees including interviewing, hiring, training, counseling, and disciplinary actions
• Present consistent professional communication skills - verbal and written
• Provide world class customer service - internal and external
• Drive team members to be accountable for delivering an exceptional customer experience
• Review and monitor sales and service performance against plan to identify gaps, issues, and best practices; develop and implement action plans to close the gaps and resolve the issues
• Collaborate with leadership to assess regional strengths, weaknesses, and threats to our quality services

Requirements

Education, Experience and Desired Qualifications:

• Bachelor’s Degree in Business Management or equivalent preferred. Or AA degree and 5+ yrs. of Management experience
• Knowledge of construction building practices and knowledge of energy efficiency code requirements within the new construction industry
• 5+ years’ experience as Construction Superintendent or Field Supervisor
• Professional license: IRC, Contractor, Certified Trade, or Building energy efficiency certifications
• Professional affiliation preferred: HVAC or Building Science affiliations welcome
• Familiar with standard concepts, practices, and procedures within the construction field
• Previous experience in green construction concept building
• Current and valid driver’s license
• Has current vehicle registration and required insurance
  

Supervisory Responsibility: This position will require the management of 6-12 Field Inspectors

Desired Competencies:

• Direct experience with Title 24, CA RESNET, energy code and building specialty programs such as: EPA Energy Star, Indoor AirPlus, Zero Energy Ready Homes (ZERH) program, Watersense (HERS H20), Build it Green, and LEED
• Ability to read building plans
• Must be physically agile and able to perform inspections in new construction environments such as attics or tight spaces
• Computer competency and office skills to provide data reporting and metric analysis
• Strong desire to learn building and energy code
• Knowledge in residential construction practices
• Ability to build strong personal relationships with staff and internal clients
• Ability to coordinate and manage required assignments with minimal supervision (daily/weekly/monthly)
• Computer skills in Excel, Outlook, and an ability to learn other computer applications
• Self-motivated person who is highly detail oriented and has a "can do" attitude
• Strong communication skills
• Must be in good physical condition and able to carry up to 50/lbs. of equipment, climb ladders, and hoist themselves up into attic spaces.

Reports to VP Field Operations-SW / National QAD

Work Environment:

This job operates in a split professional environment. The FOM shall coordinate work schedules and conduct meetings from their home office. They will also split their time inspecting field work, attend trainings, and meet on various job sites with staff, clients, and trades. The FOM will also be required to present information to builders, and train staff, clients, trades periodically on energy code and service inspection requirements. This role will routinely require the standard use of office equipment such as computers, phones, photocopiers, and tablets to move data in a timely manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position will require the employee to travel to and traverse construction job sites. The employee will be required to wear personal protective equipment while on job sites. The employee will regularly be required to carefully navigate job sites with trenches, construction materials and debris. The employee must be able to climb stairs, climb ladders and occasionally enter attics and other confined spaces

While performing this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to stand or sit and move about the facility

Position Type/Expected Hours:

This is a full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand

Travel: Travel will be limited to jobs within your regional jurisdiction. Can range from 10% - 40%

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance