JOB SUMMARY

The Manager of HR Shared Services is responsible for supporting the processes, solutions, and data within the HR Shared Services function, including but not limited to managing a team, mapping processes and implementing improvements, maintaining data integrity and audits, leading applicable team projects, and supporting the HR team’s administrative needs, as requested.

CORE JOB DUTIES 

• Manage and support HR’s processes including onboarding, exiting, organizational changes, and data entry, and associated trackers
• Identify, map, project manage, and implement process improvement, simplification, and efficiency 
• Manage, lead and develop the HR Shared Services team to ensure a positive and efficient customer service experience through effective delivery and execution of HR services and processes 
• Manage workflow priorities, including call triaging and escalation, staff schedules and quality of service monitoring 
• Develop and monitor key performance indicators of the HR Shared Services team 
• Ensure HR Shared Services team provides high level of customer service delivery 
• Lead continuous improvement efforts to optimize and improve processes 
• Manage the day-to-day operations of the HR Shared Services Team 
• Responsible for recruitment and professional development of HR Shared Service team members 
• Responsible for all data management and integrity in the HRIS, including entry and auditing 
• Validate employee transaction processing with in the HRIS and facilitate updates to ensure data integrity and confidentiality 
• Provide technical and end-user support for some HR systems including ATS, Onboarding, and I-9 compliance, as needed 
• Manage standard reports and create ad-hoc reports for HR leaders and cross functional teams, as needed
• Develop user guidelines, training materials, and documentation to promote effective use and understanding of HR processes among end-users 
• Support time and attendance service tickets, in coordination with Payroll team 
• Understand the importance of and demonstrate the utmost confidentiality when handling sensitive employee and business information 
• Partner with HR Business Partners to gather and incorporate field input into service delivery model 
• Manages key Vendor relationships (Equifax, Law Logix etc.) 
• Collaborates with HRIS leadership on data entry and process improvements 
• Other duties as assigned 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in human resources, Business Administration, or related field
• 5-10 years of HRIS experience, including reporting, with a focus on management of a HR Shared Services Team 
• Proven skills in process mapping and process improvements 
• Excellent analytical, problem solving, decision making and follow-through skills 
• Ability to understand business needs and research solutions 
• Exhibits understanding of people and departmental organization 
• Proven understanding of downstream effects of data changes to other HRIS systems and reports 
• Extreme attention to detail and accuracy 
• Advanced knowledge of MS Word, MS Excel, MS PowerPoint 
• Ability to work independently with minimal direction
• High level of competence with organization, prioritization, and multitasking in a rapidly changing environment 
• Highest level of integrity, with the ability to maintain confidentiality 
• High level of customer service 
• Experience in process optimization and continuous improvement 
• Ability to work independently and effectively prioritize work and manage deadlines 
• Ability to multitask simultaneously and successfully

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.