Technical Support Engineer
US
Posted on 2/23/2024
INACTIVE
LaunchDarkly

201-500 employees

Feature management platform
Company Overview
LaunchDarkly’s mission is to help software teams to innovate faster but with control. The company is building a SaaS platform for developers to manage feature flags which enable teams to accelerate their software deployments while reducing risk.

Company Stage

Series D

Total Funding

$330.3M

Founded

2014

Headquarters

Oakland, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

9%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Java
CategoriesNew
Customer Success & Support
Customer Support
IT & Security
IT Support
System Administration
Requirements
  • 2 or more years of experience working with customers
  • Knowledge of programming and its core concepts, including fluency with at least one programing language (e.g., Node, PHP, Java)
  • Passion for learning, and applying that knowledge to solving customer issues and advocating for their success
  • Prefer working hours of 8am-5pm Pacific
Responsibilities
  • Become a technical expert on the LaunchDarkly platform (including SDKs)
  • Troubleshoot and resolve customer issues
  • Work with engineering to resolve customer bugs
  • Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more
  • Use development time to grow and contribute beyond your daily customer work