Bilingual Customer Service Associate
Dutch or German & English
Posted on 12/7/2023
INACTIVE
ISN Software

1,001-5,000 employees

Global contractor and supplier management platform
Company Overview
ISN stands out as a global leader in contractor and supplier management, supporting nearly 700 clients across capital-intensive industries in over 80 countries, with a focus on enhancing efficiency and effectiveness in contractor management systems. Their online platform, ISNetworld, is a dynamic tool that allows clients to measure key performance metrics, promoting transparency and sustainable operations. ISN's commitment to risk management and fostering strong relationships between clients and contractors, coupled with their dedication to sharing industry best practices, positions them as a company that not only leads but shapes the industry.
Data & Analytics

Company Stage

Private

Total Funding

N/A

Founded

2001

Headquarters

Dallas, Texas

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

11%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Customer Service
PowerPoint/Keynote/Slides
CategoriesNew
Administrative & Executive Assistance
Executive Support
Requirements
  • Bachelor's degree from an accredited university and/or equivalent work experience
  • Fluency in English and Dutch or German
  • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Ability to patiently de-escalate calls through critical thinking and soft skills
  • Solid problem solving ability
  • Demonstrated personal initiative
  • Excellent customer service orientation
  • Ability to work on multiple tasks simultaneously
  • Excellent verbal and written communication skills
Responsibilities
  • Proactively service and support ISNetworld contractor/supplier clients
  • Conduct training on ISN products via phone, web-based and face-to-face meetings
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries, and troubleshoot problems
  • Assist with CRM and ISNetworld testing
  • Handle client account management functions, including invoicing and collections
  • Proactively analyze customer service processes and bring forth ideas for continuous improvement
  • Research and develop various resources and reference documents for clients