Customer Care Specialist - POS Payments
Start Date: 1/9/2023 Class - Training is 5 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106
Hourly Rate: $18.75 per hour
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is an industry leader and we know that at the core of our success our are Toasters providing world-class experiences. Our Customer Care Specialists are driven with purpose to resolve solutions and act as Toast experts to help Toast’s customers thrive! Care Specialists work as one team to answer incoming customer questions from multiple channels including phone (primary), chat and email. You will need to be hungry for learning everything, ’Toasty,” to showcase how our rapidly expanding hardware and software suite is better together!
About this roll* (Responsibilities)
- The majority of time spent is customer-facing, solving complex problems via phone (primary), email, and chat
- Delights customers through expertise with empathy while demonstrating to customers how Toast products work better together
- Works and communicates cross-functionally
- Ability to diagnose and recommend solutions that will prevent repeat issues
Do you have the right ingredients*? (Requirements)
- Excellent problem solving, deductive reasoning, organization and communication skills
- Critical thinking - Payments troubleshooting is often not a "follow these five steps" situation
- Strong desire and willingness to work with numbers and reporting
- Comfortable working under pressure in stressful situations
- Ability to navigate within a fast-paced environment and operates good judgment making
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
