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Customer Care Specialist
Payments
Posted on 12/6/2022
INACTIVE
Locations
Omaha, NE, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • ? (Requirements)
  • Excellent problem solving, deductive reasoning, organization and communication skills
  • Critical thinking - Payments troubleshooting is often not a "follow these five steps" situation
  • Strong desire and willingness to work with numbers and reporting
  • Comfortable working under pressure in stressful situations
  • Ability to navigate within a fast-paced environment and operates good judgment making
Responsibilities
  • The majority of time spent is customer-facing, solving complex problems via phone (primary), email, and chat
  • Delights customers through expertise with empathy while demonstrating to customers how Toast products work better together
  • Works and communicates cross-functionally
  • Ability to diagnose and recommend solutions that will prevent repeat issues
Toast

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Benefits
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose