COAF Ops Sr. Coordinator

Plano 5 (31065), United States of America, Plano, Texas

COAF Ops Sr. Coordinator - Refi Lien Perfection (Onsite)

Job Description:

Capital One is seeking self-motivated individuals to join a fast growing company that encourages employees to become stakeholders starting on their first day. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. You will be responsible for processing lien placement transactions within the Title Department. Capital One’s culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing!

The Role:  

• Candidate will be required to make calls to customers, dealerships, DMVs, and other financial institutions. 

• Candidate should be able to utilize probing questions to obtain required information from customers and third parties and by being firm and using negotiation and influencing skills to obtain required documents. 

• Candidate will be required to make contact with COAF borrowers in a professional manner and will communicate state specific title requirements in a manner understandable by persons unaware of state titling requirements. 

• Candidate must be able to pre-fill state documents required for lien placement, as well as prepare cover letters and operate fax/copy machines. 

• Candidate will be required to track and report productivity results and portfolio volumes in excel.

• Candidate should possess great attention to detail and be able to type effectively. 

• Candidate should be able to communicate effectively both verbally and in writing.

• Candidate must be dependable and display the ability to drive towards results.

• Candidate should be able to work independently while managing multiple priorities.

• Candidate should display a great level of flexibility and be willing to learn while receiving on the job training with no formal classroom training available.

Location: Plano, TX  - This role is an essential position and requires on site attendance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 6 months of customer service experience

• At least 1 year of experience using Microsoft Office or Google Suite 

Preferred Qualifications:

• At least 1 year of titles or lien placement experience

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh.  Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

  -   Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).