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Director of IT
Posted on 7/26/2022
American Fork, UT, USA
Experience Level
Desired Skills
Customer Service
  • 6+ years managing an IT organization
  • Incredible verbal and written communication skills
  • Exceptional customer service mindset
  • Proven ability to independently identify and resolve technical, process, organizational, and resourcing challenges in a complex high growth environment
  • Experience automating IT infrastructure using low-code/no-code platforms such as Zapier, Tray.io, and Okta Workflows
  • Excellent understanding of infrastructure systems, security, network and systems administration, databases, telecommunications systems, and public cloud (AWS)
  • Deep understanding of Identity Providers, SSO, MFA, etc. Experience with Okta is preferred
  • Experience working in a high-growth tech environment
  • Oversee all internal infrastructure, including the Helpdesk and System/Network Engineers
  • Partner with cross-functional stakeholders to create, implement, and manage IT policies based on frameworks and standards, such as ITIL, NIST, CIS-18, ISO/IEC 27001, etc
  • Work with senior leadership to develop a strategic roadmap that aligns to Podium's growth for the next 4+ years. Partner and collaborate with other leaders to identify and implement new tools to increase automation, provide data that will help us to scale
  • Manage system uptime, maintenance issues, KPIs, vendor agreements, and the budget for internal systems

1,001-5,000 employees

Customer communication platform
Company Overview
Podium believes convenience wins. Podium has built a multi-product platform that’s modernizing the way local business gets done.
  • Open and transparent culture
  • Remote first work setting for Engineering & Product
  • Great opportunities for career growth
  • 401(k) with a competitive matching contribution plan
  • Unlimited vacation (yes, we want you to have a work-life balance)
  • Great medical, dental, vision benefits
  • Lots of Swag
Company Values
  • Be a founder
  • Murder drama
  • Enjoy the ride