Full-Time

Outreach & Engagement Specialist

Pomelo Care

Pomelo Care

51-200 employees

Digital platform for personalized prenatal care

AI & Machine Learning

$40,000 - $50,000

Healthcare Benefits, Vacation Policy

Junior, Mid, Senior

Remote in USA

Requirements
  • Bachelor's degree in social work, healthcare, or a related field
  • Fluent in Spanish is a plus
  • Willing to work some nights and weekends
  • Internet-connected, able to work remotely
  • Familiar working with people assigned to Medicaid health plans
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
Responsibilities
  • Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
  • Manage inbound calls from potential patients
  • Achieve member enrollment goals as driven by company KPIs
  • Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
  • Document all interactions and maintain timely, accurate records of patient outreach activities
  • Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
  • Work with families to schedule appointments and follow-up care as needed
  • Participate in training and development opportunities to stay current on healthcare trends and regulations

Pomelo Care stands out in the healthcare industry by focusing on providing high-quality, accessible, and personalized care for pregnant individuals and newborns, bridging the gap between in-person appointments with digital support. Their unique approach involves collaborating with existing care teams, or assisting in finding one, ensuring a comprehensive and coordinated care experience. This focus on evidence-based care, combined with the use of technology, positions Pomelo Care as a leader in enhancing healthcare outcomes for families.

Company Stage

Series A

Total Funding

$41M

Headquarters

New York, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

73%

1 year growth

253%

2 year growth

562%