Full-Time

Associate Director

Customer Success, Government

Posted on 5/5/2026

Exiger

Exiger

501-1,000 employees

Cloud-based supply chain risk management platform

No salary listed

McLean, VA, USA

Hybrid

Category
Customer Experience & Support (1)
Required Skills
Forecasting
Risk Management
Data Analysis
Requirements
  • 6–10 years of experience in Customer Success, Account Management, Consulting, or related roles
  • Experience supporting Department of War customers
  • Demonstrated ability to manage customer relationships and drive execution in complex environments
  • Strong organizational skills and ability to manage multiple priorities
  • Clear communication skills and ability to translate technical concepts
Responsibilities
  • Own day-to-day execution across a portfolio of Department of War customer engagements
  • Ensure successful onboarding, adoption, and ongoing use of Exiger’s platform
  • Drive follow-through on customer commitments, action items, and deliverables
  • Identify and resolve risks to customer success early, escalating when needed
  • Support program execution by coordinating across Delivery, Product, and Analytics teams
  • Serve as a primary point of contact for customer stakeholders and program teams
  • Build strong working relationships with mission owners, analysts, and technical users
  • Support customer meetings, status updates, and business reviews with clear, data-driven insights
  • Translate customer needs into actionable next steps for internal teams
  • Support renewals and retention across assigned accounts
  • Track account health, usage, and engagement to identify risks and opportunities
  • Partner with Sales on expansion opportunities and account planning
  • Maintain accurate account data, renewal timelines, and forecasting inputs
  • Follow and contribute to Customer Success playbooks and engagement models
  • Track KPIs related to adoption, usage, and customer outcomes
  • Document customer feedback and recurring issues to improve processes
  • Support internal reporting, account reviews, and operational cadences
  • Develop working knowledge of Exiger’s platform, data, and supply chain risk use cases
  • Support customers in applying the platform to real-world mission challenges
  • Stay informed on Department of War priorities, compliance requirements, and risk trends
Desired Qualifications
  • Experience with SaaS, data platforms, or analytics-driven solutions
  • Familiarity with supply chain risk, compliance, or government contracting
  • Experience supporting renewals or revenue retention
  • Bachelor’s degree

Exiger provides a cloud-based risk management platform and related services that give large organizations visibility into their supply chains and the risks within them. The product set includes Supply Chain Management, Third-Party Risk Management, Sanctions & Media Screening, and AI-Powered Due Diligence. The platform collects and analyzes data to map the entire supply chain, screen third parties and sanctions, monitor media for risk signals, and speed up onboarding with AI-driven due diligence, producing auditable insights for compliance, legal, and procurement teams. What sets Exiger apart is its combination of end-to-end visibility on a secure cloud platform with specialized risk-screening tools and AI-driven due diligence, all designed for complex enterprises such as Fortune 500 companies and federal agencies. Its goal is to help customers manage and mitigate supply chain and third-party risks more efficiently, enabling faster, informed, and compliant business decisions.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$112M

Headquarters

New York City, New York

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-native supplier risk monitoring fits buyers shifting to continuous intelligence.
  • AWS Marketplace availability should shorten procurement cycles and expand adoption.
  • Rising forced-labor legislation increases demand for Exiger's transparency and due-diligence tools.

What critics are saying

  • Hyperscaler bundling from AWS, Microsoft, Google, SAP, and Oracle compresses differentiation.
  • Model errors or weak data quality will erode trust with regulated customers.
  • Government concentration exposes revenue to procurement delays, budget freezes, and recompetes.

What makes Exiger unique

  • FedRAMP-authorized 1Exiger maps supply chains to parts and materials.
  • Exiger integrates real-time risk intelligence, AI, and end-to-end supplier lifecycle management.
  • It serves 550 customers, including 150 Fortune 500 firms and 60 government agencies.

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Benefits

Retirement and savings plan

Competitive medical, dental, and vision coverage

Continuous learning opportunities

Flexible work environment

Training, education, and advancement reimbursement

Creative career pathing

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
readmagazine.com
Mar 18th, 2026
Exiger launches 1Exiger risk intelligence platform in AWS Marketplace.

Exiger launches 1Exiger risk intelligence platform in AWS Marketplace. March 18, 2026 Exiger has stated that their AI-driven supply chain and third-party risk intelligence platform, 1Exiger, is now available through AWS Marketplace. This allows firms to more easily access and deploy cutting-edge risk management solutions. As supply chains become more and more complicated due to geopolitical and regulatory forces, this will simplify procurements and provide firms with real-time intelligence to help identify and assess risks. The platform allows firms to combine their procurement, compliance, and supply chain activities into a single environment, providing features such as automated screenings, continuous monitoring, and comprehensive visibility of their Bill of Materials, including sub-tier suppliers and individual parts. The platform also integrates with other business applications, including ERP, PLM, and data lakes, and provides firms with actionable risk intelligence. "This marks a key step in building on Exiger's federal market footprint to rapidly expand our commercial and international practices with AWS," said Ashley Irwin, Exiger Senior Director of Alliances. Irwin is a strategic alliances and channel sales leader who's led the growth and scale of multiple businesses across commercial and public sector markets, including Ninetex, SolarWinds, and Oracle. "With a multi-year customer relationship, Exiger is committed to investing in a global AWS practice and working with AWS in all markets for supply chain." The availability on AWS Marketplace enhances scalability and accelerates adoption of supply chain risk management solutions globally.

Supply Chain Digital
Mar 18th, 2026
1Exige: Exiger's Supply Chain AI platform in AWS Marketplace.

1Exige: Exiger's Supply Chain AI platform in AWS Marketplace. March 18, 2026 1Exige allows organisations to implement a wide range of software solutions as global supply chains address increasing geopolitical and regulatory pressure Exiger, the leading supply chain AI company, has announced its supply chain and third-party risk intelligence platform is now accessible through AWS Marketplace. 1Exige allows organisations to discover, try, test, buy, deploy and manage a wide range of software solutions, including pre-built AI agents and ready-to-integrate tools, from a single platform. As global supply chains grow increasingly complex amid geopolitical and regulatory pressures, organisations are seeking real-time intelligence to manage risk at scale. By making 1Exiger available on AWS Marketplace, Exiger is accelerating customer access to these capabilities, bypassing traditional, lengthy procurement processes. Ashley Irwin, Senior Director of Alliances at Exiger, says: "This marks a key step in building on Exiger's federal market footprint to rapidly expand our commercial and international practices with AWS. With a multi-year customer relationship, Exiger is committed to investing in a global AWS practice and working with AWS in all markets for supply chain." Ashley has led the growth and scale of multiple businesses across commercial and public sector markets, including Ninetex, SolarWinds, and Oracle. Exiger empowers more than 550 global customers, including 150 Fortune 500 and over 60 government and Defense Industrial Base organisations, with supply chain AI. Exiger's platform unifies procurement, supply chain and compliance workflows in a single workspace, enabling organisations to identify, assess and mitigate risk across their supplier networks down to individual parts. Using AI and proprietary global data, the solution automates screening, continuous monitoring and reporting throughout a customer's supplier ecosystem. The platform provides complete visibility into the Bill of Materials (BOM), including software components, by mapping sub-tier supplier relationships and integrating with Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM) and data lakes to embed risk insights and workflows into existing tools. AWS customers will now have access to 1Exiger's unified risk intelligence, sub-tier mapping, forward-looking data and AI-driven alerts directly within AWS Marketplace. Exiger's platform enables AWS customers to streamline the purchase and management of third-party risk management (TPRM) and supply chain risk management (SCRM) within their AWS Marketplace account. Exiger won the Supply Chain Innovation Award at The Global Procurement & Supply Chain Awards 2024. Founded in 2013, the company offers solutions tailored to diverse industries including manufacturing, defence, technology, finance, healthcare and government. The firm, based in New York, has rewritten the supply chain playbook, moving beyond traditional approaches to develop cutting-edge technologies and strategies. It has also broadened the industry's risk perspective, shifting from a focus on suppliers and parts to a more comprehensive view of entire value chains. Company portals.

PR Newswire
Mar 17th, 2026
Exiger launches supply chain AI platform in AWS Marketplace

Exiger, a supply chain AI company, has launched its platform 1Exiger in AWS Marketplace, enabling organisations to access supply chain and third-party risk intelligence without lengthy procurement processes. The platform integrates procurement, supply chain and compliance into a single workspace, using AI and proprietary data to automate screening, monitoring and reporting across supplier ecosystems. It maps sub-tier supplier relationships down to individual parts and materials, providing complete Bill of Materials visibility, and integrates with existing enterprise systems. Exiger serves over 550 global customers, including 150 Fortune 500 companies and more than 60 government organisations. The company is FedRAMP authorised and named a Leader in the Gartner Magic Quadrant for Supplier Risk Management. AWS customers can now streamline third-party and supply chain risk management purchases through their AWS Marketplace accounts.

PR Newswire
Mar 12th, 2026
Exiger Headlines Human Rights and Supply Chain Event Ethica '26

Exiger headlines Human Rights and Supply Chain event Ethica '26. Mar 12, 2026, 12:55 ET First-of-its-kind London summit convenes tech, industry, academic, policy, and advocacy leaders LONDON, March 12, 2026 /PRNewswire/ - Exiger, the market-leading supply chain AI company, today announced it is the headline partner of Ethica '26: Human Rights in Supply Chains Leadership Summit, the first and largest human rights and supply chain event. Convened by Slave-Free Alliance and Hope for Justice on March 17, 2026, in London, Ethica '26 brings together global leaders and executives from procurement, compliance, sustainability, legal, government, and civil society to address one of the defining challenges of global commerce: embedding human rights into the architecture of modern supply chains The event kicks off as a wave of new legislation sweeps across the globe, including the U.S., Canada, the United Kingdom, and European Union, dramatically increasing regulatory, investor, and consumer pressure on businesses to act decisively and proactively to protect human rights. The inaugural summit theme, "From Risk to Resilience: Future-Proofing Supply Chains," reflects a growing global consensus that, far more than a reputational concern, human rights risk is a central operational, regulatory, and economic security priority. "Supply chains are instruments of economic power, but without transparency and accountability, they can easily become vectors of exploitation," said Exiger CEO Brandon Daniels. "Many industries and governments and even society itself can fall prey to accepting that human rights abuses are an unfortunate, but inevitable byproduct of complex, global supply chains. But nothing could be further from the truth. With AI, we've unlocked radical transparency and the opportunity to completely reinvent how we architect supply chains. Collectively, we can solve this problem, and Ethica' 26 is bringing this urgent imperative to the global stage." Examining the most effective technologies, policies, and long-term strategies, Ethica '26 features a diverse speaker lineup including Sheffield Hallam University Professor of Human Rights and Contemporary Slavery Dr. Laura Murphy, Hope for Justice and Slave-Free Alliance CEO Tim Nelson, and the UK Independent Anti-Slavery Commissioner, as well as representatives from AstraZeneca, Hilton Foods, and Novartis. Exiger's Global Head of Client Delivery Lauren Elliott will deliver keynote remarks, "How AI Is Transforming Forced Labour Detection Across the Supply Chain," at the event. She will also join a session on "the end of plausible deniability," and the global redesign required to respond to the emerging era of greater visibility and enforcement. This announcement follows the kickoff of several 2026 Exiger initiatives aimed at combating the spread of forced labor. In January, the company launched forcedlabor.ai built by Exiger-a revolutionary free AI tool for companies to find forced labor in their supply chains. At the World Economic Forum's Annual Meeting in Davos, Exiger helped launch the Global Data Partnership Against Forced Labour's new report, Harnessing Data and Intelligence for Collective Advantage: Ending Forced Labour in Global Supply Chains. About Exiger Exiger is a relentless force in the global fight against modern slavery, leveraging cutting-edge AI, grassroots partnerships, and government collaboration to transform supply chain transparency and combat forced labor. With over 550 corporate and government customers, Exiger's platform monitors 20 billion supply chain records for exploitation risks across critical industries. Through collaborations with NGOs such as Hope for Justice, Anti-Slavery Collective, and the Human Trafficking Institute, Exiger has empowered investigations into forced labor in Ugandan tea plantations, microelectronics, fake fashion, and solar panel production. By partnering with agencies supporting the U.S. Forced Labor Enforcement Task Force, Exiger is not only aiding in rescuing workers and disrupting unethical practices but is also advancing the sea change and global wave of anti-forced labor legislation. Recognized by Fast Company, The Wall Street Journal, S&P, Forbes, and People, and cited by Fortune 500 customers, Exiger's mission is clear: Eliminate forced labor and champion a transparent and ethical world. Learn more at Exiger.com and follow Exiger on LinkedIn.

Industrial Cyber
Jan 28th, 2026
Exiger teams up with Snowflake to bring AI-driven supply chain and risk intelligence to the energy sector

Exiger teams up with Snowflake to bring AI-driven supply chain and risk intelligence to the energy sector. Supply chain and third-party risk AI company Exiger announced on Tuesday its collaboration with Snowflake, an AI data cloud company, to support the launch of Snowflake's new energy solutions and help energy organizations use data and AI more effectively across their operations. The collaboration between Exiger, Snowflake, and other vendors empowers oil and gas, power and utilities providers to modernize infrastructure, improve efficiency, and accelerate progress toward a more reliable and lower-carbon future. As the energy sector faces pressure to secure critical infrastructure, improve operational resilience, and navigate volatile markets with real-time insight, Exiger is delivering capabilities that achieve new efficiencies in deployment time, unmatched supply chain visibility at the entity, item and software level, and automated risk mitigation, reduced operational disruption and compliance savings for energy customers. "Energy companies are navigating unprecedented complexity, risk and an unabating demand for speed and innovation," said Exiger SVP, GTM, Skyler Chi. "They need operational and risk intelligence tools that meet these challenges at scale and this partnership brings that capability directly into the data cloud where decisions are made. By embedding Exiger's AI-powered supply chain risk management and orchestration capabilities into Snowflake's Energy Solutions, organizations can centralize risk data, automate workflows, and continuously monitor suppliers, customers, and agents using billions of risk signals. Together, we're enabling energy leaders to shorten time-to-value, strengthen resilience, and turn complex risk data into decisive action." As energy systems become more interconnected and digital, organizations need a unified and governed view of their most critical data. Snowflake's Energy Solutions establish this foundation by helping companies bridge traditionally siloed IT and OT (operational technology) systems, collaborate more seamlessly with ecosystem partners, and unlock new AI-driven capabilities that improve reliability, efficiency, and long-term performance. With Exiger and Snowflake, enterprises can bring together critical data across IT, OT, and IoT systems to activate AI-powered insights for safer, more efficient operations. "Energy companies aren't just modernizing systems - they're redefining how the world energizes the future," said Fred Cohagan, Global Head of Energy, Snowflake. "Snowflake and partners like Exiger are helping organizations build the trusted data foundation and orchestrate secure, agile supply chains that this moment requires. When companies can unify IT and OT data, activate AI responsibly, and collaborate securely across the value chain, they gain the intelligence needed to run more reliable operations, accelerate lower carbon solutions, and create long-term advantages in an increasingly dynamic energy landscape." Snowflake and Exiger will help energy organizations unify IT, OT and IoT data to deliver end-to-end visibility across complex operations. By consolidating business, operational and market data into a single secure platform, they break down long-standing silos and provide real-time insight across exploration, production, transmission and distribution, asset performance, trading and risk management, and customer operations. They support asset reliability by applying AI-driven supply chain intelligence that helps organizations anticipate parts shortages, vendor disruptions and software dependencies that could affect asset availability and maintenance planning. The combined approach also improves safety, operational efficiency and emissions reduction by integrating field sensor data with enterprise systems. This enables organizations to uncover insights that reduce downtime, streamline operations and strengthen the protection of life, property and the environment. Snowflake and Exiger help modernize infrastructure with built-in security and governance by enabling data consistency, lineage and regulatory compliance across complex energy environments. This allows organizations to scale AI-driven innovation without compromising cybersecurity or regulatory obligations. They also enable deeper collaboration across the energy value chain through secure data sharing and the Snowflake Marketplace, making it easier for suppliers, regulators, asset operators and service partners to work together using trusted, governed data.

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