Salesforce Business Systems Specialist

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Professional Services (hereafter referred to as “PS”) has a mission to support the development of our customers’ vision, accelerate time to value, and drive a multitude of customer adoption scenarios, from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

The Business Systems Administrator is a key role on the Business Operations team that will leverage their knowledge of the Salesforce platform and features to address business problems and achieve desired outcomes. The role should be capable of analyzing and resolving technical issues using standard troubleshooting methodologies. Ideal candidates can read and interpret Apex code to understand existing automations and and collaborate with developers on solution delivery.

This position requires a driven self-starter with a deep understanding of Salesforce platform capabilities that can effectively collaborate with stakeholders of the Professional Services and CRM Engineering teams to drive the development of solutions. The successful candidate will be comfortable employing continuous integration practices using version control and deployment tooling. This role will report to the Senior Manager of PS Business Systems.

We are looking to speak to candidates who are based in US Central and Eastern time zones.

What You’ll Do

• Responsible for maintaining CRM systems including enhancements, workflows, declarative automations, and permissions/security
• Create customized dashboards in the Salesforce CRM Analytics Platform to provide visibility into critical business KPIs for the PS team
• Stay up-to-date on new Salesforce and Certinia features to drive efficiency across the PS business
• Collaborate with the Delivery Operations team to streamline/optimize operational processes in Certinia to support an organization scaling at a rapid pace
• Empower and encourage PS team members to provide suggestions to improve their Salesforce user experience
• Contribute to development efforts on cross-departmental projects to implement strategic improvements to our Salesforce platform
• Execute on a roadmap of new features and initiatives in Salesforce and Certinia
• Utilize issue tracking software to continually prioritize the backlog of PS tickets for new projects and features in conjunction with CRM Engineering

What You’ll Bring

• A Bachelor's degree is required
• 6+ years experience with Salesforce CRM platform
• Experience working with issue tracking software (JIRA preferred)
• Familiarity with CI/CD and version management concepts, practical experience is a plus (Gearset preferred)
• Hands-on experience with experience with Salesforce automation tools such as Approval Process and Flows
• Experience creating/improving reports, dashboards, and data visualizations
• Experience with Salesforce CRM Analytics Platform is a plus
• Demonstrated ability to prioritize multiple projects, and highlight risk and escalate when appropriate
• Passion for working on a wide range of cross-functional projects and initiatives
• Ability to quickly establish credibility with business owners from around the organization, developing strong partnerships with other teams
• Excellent written and verbal communication skills
• Ability to think creatively to solve complex problems
• Strong drive and self-motivation with a willingness to learn on the job

How You’ll Succeed

• Communication: Build strong relationships with stakeholders, manage expectations and risks with a wide range of audiences
• Collaboration: Work seamlessly with stakeholders from different roles, teams, and/or regions to successfully drive projects from start to finish
• Solution development: Collaborate with business stakeholders to refine requirements and create scalable solutions to solve business challenges
• Operational excellence: Build a repeatable framework to maintain processes and controls that seamlessly adapt to business growth over time
• Long-term vision: Maintain a strategic mindset to stay proactive while consistently executing on short-term goals

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1263075458