Guest Service Agent

Join our team at Voco Kirkton Park Hunter Valley  – where work meets joy!

voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.

Position: Part-Time Guest Service Agent

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of the hotel. Your warm smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

The ideal candidate will have:

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

We are looking for someone who:

• Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantages
• Full Australian Drivers Licence to provide valet parking services
• Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

What we offer:

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Duty Meal provided on shift
• Uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave scheme
• Free onsite parking
• Staff Celebration Events
• Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.