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Full-Time

Account Manager

Enterprise

Confirmed live in the last 24 hours

Docebo

Docebo

501-1,000 employees

Corporate e-learning platform utilizing AI

Enterprise Software
AI & Machine Learning
Education

Senior, Expert

Remote in Canada

Category
Strategic Account Management
Sales & Account Management
Required Skills
Agile
Sales
Communications
Requirements
  • 6+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
  • Excellent organizational skills, with the ability to keep pipelines updated and organized.
  • Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
  • Agile and flexible, with the ability to problem-solve and adapt quickly.
  • Impeccable negotiation skills and a consultative approach to client interactions.
  • Ability to analyze data and make sound, timely decisions.
Responsibilities
  • Develop and execute growth plans for your book of business.
  • Lead processes to expand or modify customer usage of Docebo.
  • Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
  • Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
  • Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
  • Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
  • Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
  • Ensure all account-related data is current and accurately reflects the status of each account.
  • Analyze data to drive strategic conversations and objectives with clients.
  • Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
  • Achieve and exceed sales and retention targets consistently.

Docebo creates software and support systems to help businesses train their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and dynamic. Targeting corporate clients across different industries, Docebo operates in the rapidly growing corporate e-learning sector, which emphasizes the importance of continuous employee development. The company uses a Software-as-a-Service (SaaS) model, allowing clients to subscribe and pay a recurring fee based on their usage and required features. This subscription model provides a steady revenue stream and the flexibility for clients to scale their training solutions. Docebo stands out from competitors by integrating multiple learning approaches and leveraging AI to enhance the training process.

Company Stage

Series A

Total Funding

$6.4M

Headquarters

Toronto, Canada

Founded

2005

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Simplify's Take

What believers are saying

  • Docebo's recognition with seven Brandon Hall Group Excellence in Technology Awards underscores its industry leadership and innovative capabilities.
  • Recent investments from firms like Intact Investment Management and Russell Investments Group highlight strong market confidence in Docebo's growth potential.
  • The introduction of 'Docebo for Microsoft Teams' expands its integration capabilities, making it more versatile and accessible for users.

What critics are saying

  • The competitive landscape of the e-learning sector is intense, requiring continuous innovation to maintain market position.
  • Dependence on subscription fees means that economic downturns or budget cuts in client companies could impact revenue.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods into a single platform, setting it apart from traditional LMS providers.
  • The use of artificial intelligence to personalize learning experiences offers a dynamic and adaptive training solution, unlike many competitors.
  • Docebo's SaaS model allows for scalable and flexible usage, catering to the varying needs of corporate clients.