Full-Time

Account Manager

Enterprise

Posted on 8/30/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform utilizing AI

Enterprise Software
Education

Senior

Remote in Canada

Category
Strategic Account Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 6+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
  • Excellent organizational skills, with the ability to keep pipelines updated and organized.
  • Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
  • Agile and flexible, with the ability to problem-solve and adapt quickly.
  • Impeccable negotiation skills and a consultative approach to client interactions.
  • Ability to analyze data and make sound, timely decisions.
Responsibilities
  • Develop and execute growth plans for your book of business.
  • Lead processes to expand or modify customer usage of Docebo.
  • Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
  • Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
  • Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
  • Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
  • Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
  • Ensure all account-related data is current and accurately reflects the status of each account.
  • Analyze data to drive strategic conversations and objectives with clients.
  • Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
  • Achieve and exceed sales and retention targets consistently.

Docebo provides software and support systems for businesses to train their employees and stakeholders using a mix of formal, social, and experiential learning methods, enhanced by artificial intelligence. The platform is designed for corporate clients who need effective training solutions and operates on a subscription-based Software-as-a-Service (SaaS) model. This allows clients to scale their usage according to their needs while generating revenue for Docebo through subscription fees and premium services. The company's goal is to create a comprehensive learning environment that fosters continuous employee development in the growing e-learning market.

Company Stage

IPO

Total Funding

$5.6M

Headquarters

Toronto, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
  • Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
  • The alliance with Deloitte supports building robust learning ecosystems for large organizations.

What critics are saying

  • Dayforce's new LMS launch could increase competition in the e-learning market.
  • CFO transition might cause temporary instability in Docebo's financial management.
  • Warburg Pincus's share acquisition may lead to increased influence over company decisions.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
  • The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
  • Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

INACTIVE